10-28-2011 09:01 PM
My Norton 360 subscription is about to expire, so I followed the prompts and renewed by purchasing Norton 360 Premier version 5.0. I downloaded the new product, and it said that installation would be automatic. But my account still says that I'm about to expire. It says that I haven't activated the 360 Premier yet. I opened 360 and entered the product key, but it gave me an error code saying that the product key was for "Premier" not for regular Norton 360. How do I get the new product installed and activated??
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10-29-2011 08:00 AM - edited 10-29-2011 08:01 AM
Welcome to our community!
Norton 360 Premier is a different product from Norton 360 Standard; the keys are not interchangeable--and neither, entirely, is the software, even though it does the same thing. You will need to remove your old product before you can install your new one, but this is a fairly simple process. Here are the step-by-step instructions:
You should now be back in business, protected by "the speed and power of Norton!"
Please let us know how this works out. We're here to support you until you can click that "Accept as Solution" button!
10-29-2011 08:25 AM
Thank you. I followed these instructions and they seem to have solved my problem. Here's a suggestion for the Norton suggestion box: It would have been much easier if I'd gotten these instructions at the time I purchased the 360 Premier, rather than me having to seek out help after many frustrating attempts to install the new product. Like someone else said in another thread-- I expected the whole process to be easier than it was. But thank you for the help, it does seem to be working now.