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Newbie
eearcher
Posts: 1
Registered: ‎12-02-2010

Restore Backup to a new computer

I purchased a new computer loaded Norton 360 backed-up files on-line then my computer crashed.   The store gave me another computer.  I reinstalled Norton 360 but cannot access my backup files.  Norton seems to recognize the computer and not the user, and the computer is being retooled.   What can I do?

PapauZ
Posts: 6,790
Topics: 391
Kudos: 1,023
Solutions: 374
Registered: ‎04-08-2008

Re: Restore Backup to a new computer

Hi,

 

did you do the backup to the online backup storage space? If yes, then just configure the same on the new computer with some files. After this in My Computer the Norton Backup Drive should be listed. When it is there, double click on it, and you will be able to browse it like any other folder on your machine, and you can copy and than paste the backed up files.

 

Let us know how it goes.


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.2.0.38

Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: Restore Backup to a new computer

Refer to the instructions from the following Symantec KB:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20100223221443EN


Yogesh