Re: Restore to a new computer

peterweb · ‎04-17-2008

Hugh

It does not seem to be anything wrong with my pic. See the thread where Subash posts a pic of what he is suggesting,but it in fact seems to be part of Norton Management, where you can access your Account. This is not the Norton account you access directly from your product.

See this post and the rest of the thread. http://community.norton.com/t5/Norton-360/Product-key/m-p/707165/highlight/true#M70965

Peter

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huwyngr · ‎04-13-2008

Peter,

<< It does not seem to be anything wrong with my pic. >>

I agree and I had seen the other thread.

I have asked Subash to address this since I can't access a Norton Account in Norton Management (which you don't have to install) because I have the app installed and my computers are registered with friendly names.

But when we gurus were first told about the change in Norton Management's website so that the app does not have to be installed on the computer you want to deal with (not from) I got the impression that one could do it through MyNortonAccount direct.

Once the weekend is over I'll hope for a reply on that specific.

Going back to your specific situation -- you have the workaround of using Norton online CHAT to cancel an activation no longer in use and of course in the short term if your original licence was for 3 PC's as is so common then activating on the new PC will not be a problem.

Hugh

peterweb · ‎04-17-2008

Hi Hugh

I think I finally have this figured out . Check here http://community.norton.com/t5/Norton-360/Product-key/m-p/707543/highlight/true#M71002

It has nothing to do with the Norton Account that you access from NIS or 360. It is tied to Norton Management, but it has been improved to give you access to computers that do not have Management installed by clicking on an Account tab in Norton Management.

Thanks for working through this with me.

Things happen. Export/Backup your Identity Safe data.