If the emails are very important for you to try and recover, here is what I would try and do.
Have the geek squad remove the hard drive from the old lap top. Get your hands on a
usb to ide/sata cable adapter. Can be purchased fairly cheaply on the internet, maybe
even in Best Buy, I'm unsure.
This would let you to connect the old hard drive to a working computer via usb,
and unless the drive is completely shot, you can open it via 'my computer' and it will
just look like an additional drive. So you can go into it and recover whatever you see
still available. So basically you'd be looking for the mail storage folder location that
your version of Outlook used. If you have Outlook already installed on a working system,
you can see where it has it located by default and know where to look. Then copy the contents
of the old folder you find into an empty folder on your working system. Once done go into your
working version of Outlook, and have it import email from that folder. It should work just fine as
long as whatever happened to your old system did not corrupt the files. Only one way to know though.
In the future you might do what I do, and every 6 months or so make a backup of your mail storage folder.
Just burn it to a cd/dvd or copy to an external hard drive. I hope this helps as I would be devastated if I lost
my emails. I have many saved going back 15 years or more. Good Luck!!!
(I know this isn't a Norton thing but hopefully it's ok for me to post this. Just trying to help.)
