06-11-2012 11:22 AM - edited 06-11-2012 11:41 AM
I visited the norton site and saw a discount for a 1-year 360 subscription for $53.99. I then decide to log into my account and the discount is removed, pricing the product at $89.99. Why did I pay $89.99 originally for this product? Why was I not given the discount when I logged in? Why can I find this same product in other stores for less than the discounted price... I did a quick search and found the same version product for $32... Tell me this doesn't seem shady.
06-11-2012 01:17 PM
It's not shady ..... but it is a problem. The problem is that Norton cannot undercut its distributors or there won't be any. And special prices are often only for a limited period of time.
Regarding the lower special offer on the Norton website then we have had feedback from users that when they spotted that after renewing and contacted the Norton OnLine Support team that it was applied, in some cases even after renewing at the higher price.
But many of us -- and it's OK to do it -- take advantage of what you mention and that is that it is on sale very often from reputable stores and reputable online sources.
You can buy a copy like that and just use the KEY but the system regards this as a new installation and the new time is not added to unexpired time as it is when you renew. So the best is to buy when the price is good and then use the key a couple of days before the old subscription expires.
If you neglect to do that then we hear that the Norton OnLIne Support is very good at adding back in the missing days.
To contact customer support Click on this link https://www.norton.com/chat and work on from there. If you have just paid the higher price give them a try.
Please let us know how you get on ....