04-09-2009 01:27 PM
I am trying to trouble shoot my computer. The current problem is that while on the internet an additional web browser will open with a Google Oops! page that has a web browser location of http// samesh##asiteverwas.com an the ## is filled in w/ letters. I feel this information should point to the particular virus.
I have run a virus scan and windows malicious software removal in normal mode and nothing was found.
I tried to run Norton 360 in safe mode and it told me to download nns1 . I tried this and it wouldn't run in safe mode either.
I ran the Windows Malware in safe mode and it found nothing.
Has anyone had this same problem? Please help.
04-09-2009 03:20 PM - edited 04-09-2009 03:21 PM
Norton 360, as far as I am aware, does not Run in Safe Mode at all, and that includes Manual Scans.
You sould only Run Norton as your Real-Time Protection. You can Download free Products, such as Malwarebytes' Anti-Malware, Update, and re-start in to Safe Mode, do a Full Scan of all Drivers, making sure you are Dis-Connected from the Internet. This should be followed up by a Full Scan in Normal Mode and you should not Connect to the Internet un-til the Second Full Scan has been Completed. Let us know the Results.
How to Start Your Computer in Safe Mode: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf
Malwarebytes' Anti-Malware for Windows: http://download.cnet.com/Malwarebytes-Anti-Malware
04-13-2009 10:36 PM
Thanks! Malwarebytes worked great and found the viruses that even the computer guy I took it to a week ago coundn't find and told me the computer didn't have any viruses.
After running Malwarebytes in safemode, I tried to run Norton as listed in the other post....unfortunately, every time I tried to run it, it kicked me out and said that there was an error and it had to shut down.
So I ran Norton 360 in Normal Mode....and after doing so, I tried to go online...... and at that point numberous viruses attacked my computer. I tried to access this site to get more help but just when I would get to my post......I was kicked off the site. Without having another computer to access the internet, I gave up and found a new computer guy in town who knew about getting rid of viruses and he finished fixing it for me.
Thanks for the help! I've become a little more aware of how to find and fix these things! Cathy