03-08-2012 11:21 AM
So, I keep getting a message on m norton 360 that I am not protected by SONAR advenced protection. I have tried going into settings and turning it on, but every time I do, it shuts back off. What can I do to fix this? I have rum the full scans on my comp. I ahve no viruses or malware.
03-08-2012 05:17 PM
please follow the steps
1 ) check for any other antivirus software , if yes then it will conflict with norton , try to remove it, then restart the computer --> open the norton product --> click fix now --> if still not working , then go to step 2
2) run the Norton Power Eraser (NPE) , you can download the tool here download NPE .. run the tool --> if no risk found --> run the live update in norton --> restart the computer --> if it is not working then go to step 3
3) in this step you will have to reinstall the norton , go to the link click here , to run norton removal & reinstall tool --> follow the instruction , it is an automated tool that will remove and reinstall the norton
if you have any doubt , pleasereply the post