Norton 360

[LGHaber]

I am told that I am at risk because SONAR advanced protection is not turned on. I have clicked on fix but nothing happens.. I am running Windows 7.

[K_Ramachandran Symantec Employee]

Hi LGHaber,

If you receive this message, just try to ran a Liveupdate.

And If the problem still persists, We can reinstall the Norton Product. Just make a try and let me know if  you have any issues...

[LGHaber]

No help.

[K_Ramachandran Symantec Employee · Accepted solution]

Hi,

You tried with Norton Removal tool and you have reinstalled the product, am I right?

Does it shows the same error message...

Please make sure you followed all the steps in the order:

i) Using this website link -  to remove and reinstall the product

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=v59900556_EndUserProfile_en_u...

ii) Make sure that you run the liveupdate again and again, until you receive the message - "Your Norton product has the latest protection updates".

iv) Then if you have the same issue, kindly contact the technical support for Norton - and let them know the steps you tried, so that they will take necessary action.

Let me know If you have any issues!!!!!

[NithinThomas]

Hi LGHaber, it is an issue with your product. Please go to the chat support using the link www.norton.com/chat

[NithinThomas]

Please let me know the result.

[LGHaber]

It is all fixed, thank you very much.

[LGHaber]

it worked, all fixed