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Contributor
ablackcloak9
Posts: 25
Registered: ‎06-07-2010

SONAR advanced protection

My SONAR advanced protection is on but not protecting. When I try to fix it, isn't being fix. Any help it this would be very helpful.

 

This was the first error message.

 

Norton 360 has encountered an internal program error. Error Code: 0x8007045A, 3038:104

 

The second error message was

 

SONAR Advanced Protection failed to load. Error Code: 0x8064000D

 

and this is what is Norton 360 ver. 4.0 running on Windows 7 is telling me.

 

Your PC is not protected by SONAR Advanced Protection.

Regular Contributor
BanMidou
Posts: 721
Registered: ‎12-17-2010

Re: SONAR advanced protection

Hi welcome to norton community

 

Please wait for Guru`s to get here.

 

 

Till then you can refer to the sonar drops out post

 

hope this helps

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Sonar-drops-out/td-p/339426

Midou

SendOfJive
Posts: 10,804
Kudos: 4,846
Solutions: 779
Registered: ‎02-07-2009

Re: SONAR advanced protection

Hi ablackcloak9,

 

Follow the instructions here to update your definitions, and reboot:

 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20090918095307EN&ln=en_US

Contributor
ablackcloak9
Posts: 25
Registered: ‎06-07-2010

Re: SONAR advanced protection

[ Edited ]

I finished downloading the updates and restarted my computer, but when I restarted my computer everything was good for about 2 mins. Same problem occurs, but with no error messages.

Regular Contributor
BanMidou
Posts: 721
Registered: ‎12-17-2010

Re: SONAR advanced protection

Have you contacted customer support?

Midou

Contributor
ablackcloak9
Posts: 25
Registered: ‎06-07-2010

Re: SONAR advanced protection

I talked to Norton and I had malware bytes, which they unstalled it. Then they restarted my computer then it was fine, but when they left it came back on.

Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: SONAR advanced protection

Since the problem perists, you can try uninstalling and reinstalling Norton 360. You can use the Norton Removal tool:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100121123340EN


You can redownload and install Norton 360 after that:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN


Yogesh

Contributor
ablackcloak9
Posts: 25
Registered: ‎06-07-2010

Re: SONAR advanced protection

How long should the uninstall take because when I double click on them both, it somewhat starts (I think) and looks like BUdump.exe looks like a command prompt is opening when I double click the BUdump.exe. The Norton Removal Tool looks like a uninstall graphic interface, but it flashes also.

Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: SONAR advanced protection

BuDump tool runs silently, and it appears to be run ok. If the Norton Removal Tool does not seems to be running, you can try to run it in safe mode. 

1. Restart the computer. As soon as the computer starts, tap the F8 key about once per second until you see the Windows Advanced Options menu.

2. Use the arrow keys on the keyboard to select Safe Mode, and then press Enter.

3. Click Yes to proceed to Safe mode.

4. Run the removal tool, you can download it from this LINK in normal mode.

5. Restart the computer back to safe mode and run it 2-3 times, restart the computer each time after you run it.

6. Now try to re-install Norton 360 and let us know the results.

 

Yogesh