03-07-2010 07:28 AM
I always get e-mails (is SPAM) with my own e-mailaddress. So, i give Norton the instruction this is SPAM. But than Norton asks to send the e-mail to Symantec for investigation and than Norton asks if I want to block the e-mailaddress (sender). This is my own e-mailaddress, so i have to answer no.
What can I do?
03-07-2010 11:54 PM
Please read my post in the following thread:
As you say you cannot adjust the spam filter to resolve this. However, why not ask that the spam filter be enhanced so that the user can spam on fields other than the "from email address". What it needs is a filter that on detection puts the email into the trash box.
03-08-2010 04:28 AM
Do people send e-mails to there own e-mailaddress? 99,9% no! So, why can't Norton determine, hè, the receiver is the sender that can't be okay. Is it not possible to do something with the IP-address where the e-mail is coming from.
My IP-address must be the same as the IP-address as the sender of the e-mail because its my e-mailaddress and that is not so! Where is the alarm, the bell that rinkles?
Second problem, I went to Norton AntiSpam Setting and I see that the list of blocked e-mailaddresses is empty. That can't be, because I'm using Norton 360 from September 2009 and I have blocked several e-mailaddresses. Recently I updated to Norton 360 4.0.
03-08-2010 06:52 AM
This is because the AntiSpam in Norton 360 4.0 uses new Brightmail Technology for the AntiSpam, which is entirely different from the previous products (training based spam engine). The new engine relies heavily on Symantec Spam definitions, heuristic rules, and online detection to identify spam. Since the Spam engine is new, the previous list of blocked addresses are not imported to the Norton 360 4.0.
03-08-2010 01:18 PM
As you've said, most people don't send themselves email, so why not just go ahead and block your email? That would accomplish the exact same outcome as if AntiSpam did it for you, and if AntiSpam was programmed to do this it would prevent the many legitimate reasons for sending yourself an email (ie, alerts on a cell phone).
Your IP address and email address are not connected in any way, so while the IPs in a message header might be a factor in the AntiSpam heuristics, it is not enough by itself to convict an email as spam. Someone can send a message listed as "From" your account from anywhere in the world, from any IP address.