10-16-2011 02:53 PM
My problem is that I've been trying for 2 days to get on facebook to no avail.And when I tried to download latest Norton update a security alert popped up that said my current security settings won't allow that file to be downloaded.Somehow when I went into my internet options & messed with all that over there trying to get facebook to load,I messed everything up over there & now don't know what I should do.Obviously I'm computer illiterate still & don't wanna make things any worse than they already are.Any suggestions would be awesome!!Thanks!!
10-16-2011 03:17 PM - edited 10-16-2011 03:23 PM
Welcome to our community!
Let's see what we can do. First off, there is a reset button in Internet Explorer that will put all your settings back to their default positions. The bad news is you'll lose all your customizations--and perhaps even your bookmarks--but it sounds as though you're not going to be concerned about that (you could export your bookmarks before pressing it, of course)!
After that, if you're still having difficulties, I can give you step-by-step directions for removing and reinstalling your Norton, which remedies a world of hurts sometimes.
Hopefully, though, that will not be necessary. Try the Internet Explorer route, and keep us posted. We're here to help, until you're ready to hit that "Accept as Solution" button!
10-16-2011 03:28 PM - edited 10-16-2011 03:31 PM
Before doing a complete IE reset, first open the Security tab in Internet Options and click the "Reset all zones to default level" button. Then open the Advanced tab and click the "Restore advanced settings" button. Click "Apply" and "OK." Close and restart IE. This might correct the issue without losing some of the other things that the reset disables.
10-16-2011 04:23 PM
Neither of those things worked.Kinda scared to uninstall & reinstall but will try anything at this point.How do I do that?
10-16-2011 04:33 PM - edited 10-16-2011 04:36 PM
This is actually pretty painless, but your problem does not sound as much like that would clear it up (although it's possible that it would, in combination with the IE reset you just did). There are a couple of other things we should check out first, though.
To begin with, do you have any other real-time security scanners besides Norton installed (e.g., SpyBot Search & Destroy)? This type of security program does not play well with others, as the real-time scanners tend to see one another's activities as intrusion attempts!
Second, before you do uninstall your Norton protection--even temporarily--you should download and run the free version of malwarebytes (it doesn't do real-time scanning, like its paid version cousin does), as a crosscheck against your Norton.
Once you have removed any other security software--using that vendor's specialized removal tool--and received a clean bill of health from malwarebytes, here are the step-by-step directions for a smooth remove-and-reinstall:
You will not have to pay for the program again, and your subscription days will automatically be recognized when you reinstall this way. Here are the step-by-step instructions:
This last step will reinstall Norton 360 and link it automatically to your existing subscription. You should now be back in business, protected by "the speed and power of Norton!"
Please let us know how this works out. We're here to support you until you can click that "Accept as Solution" button!
10-16-2011 04:40 PM
AFTERTHOUGHT: if you haven't done so already, before you try a remove-and-reinstall, close all your browser windows and reboot your computer. If you have not tried this, it is possible that your old settings are being preserved by an open browser window (like the one in which you're visiting this forum!). If so, your problem may disappear as soon as you reboot and start a new browser session from a blank slate.
10-17-2011 12:46 AM
Okay,I uninstalled & reinstalled Norton & downloaded all updates & restarted my computer but still can't get on facebook.Don't know what else to do & afraid to mess with any settings now!!This is so frustrating & it's starting to **** me off really bad!!Any help would be appreciated!!Thanks!!
10-17-2011 04:48 AM - edited 10-17-2011 04:58 AM
There was a Facebook issue here last week, where some fraudulent sites linked through Facebook erroneously caused not only those pages but all of Facebook to be included in a blacklist sent out with a LiveUpdate. This was corrected within hours, and propagated worlwide overnight.
Are you certain that you have received all updates? Some are dependent on previous updates having already been installed (sometimes requiring a reboot), so you may have to run LiveUpdate repeatedly until you receive a message at the end that explicitly says you have received the latest updates.
There was also, as I recall, a quirk in prior versions of Windows (pre-7), that required you to let your system go idle before the patch correcting this issue actually took effect. For Windows 7 systems it took effect immediately upon being installed.
If you've tried both of these to no avail, a reboot never hurts.
I'll be back in a minute with a link to the closing part of the thread from this incident, to offer some guidance if there are any remaining outliers there for whom all of the above have failed to resolve the problem.
[Edit: OK, I see you've been there already this morning. Let us know if none of what I've posted above remedies the problem (I strongly suspect, since you had to start from a reinstall--which brought you a build from before last week's problem--that you just need to run LiveUpdate a few more times, to work your way through to the patch that fixes this, and/or reboot) and if you're still stuck with this issue, I'll page Symantec's Dave_Coleman, who was working its final cleanup, to this thread.]
10-17-2011 07:31 AM
I've installed all live updates & restarted computer & it's saying they're all installed.Tried to go on facebook again to no avail.