Norton 360

[stumped1]

We first receive the error...

The file c:\Documents and Settings\LynneHudson\Local Settings\Application Data\Microsoft\Outlook\outlook.ost is in use and could not be access.  Close any application that is using this file, and then try again.

The next error after you click OK from the 1st error is...

Unable to open your default e-mail folders.

If you reboot the computer you can then get into Outlook.

This doesn't always happen the 2nd time.  Sometime you can get into Outlook a couple of times, but eventually the issue will occur.

Thanks,

STUMPED1

[Tech0utsider]

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stumped1 wrote:

We first receive the error...

The file c:\Documents and Settings\LynneHudson\Local Settings\Application Data\Microsoft\Outlook\outlook.ost is in use and could not be access.  Close any application that is using this file, and then try again.

The next error after you click OK from the 1st error is...

Unable to open your default e-mail folders.

If you reboot the computer you can then get into Outlook.

This doesn't always happen the 2nd time.  Sometime you can get into Outlook a couple of times, but eventually the issue will occur.

Thanks,

STUMPED1

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Download Process Explorer and see if you can figure out what is utilizing the file. It could also be Outlook hanging in memory. Check Task Manager to make sure that there are no active outlook processes before launch. 

[stumped1]

What if I uninstall N360 V2 and then it works fine again.  Would that help you?  Because I'm sure it will work fine after that. 

I actually have another customer that is having Outlook 2003 trouble since installing N360 V2.  This other customer is a home user and doesn't connect to an exchange server for email.

STUMPED1

[stumped1]

I will download and install Process Explorer if you really want.  I'm just sure it's going to show that N360 is the culprit. 

I can't be the only one with 2 customers having this issue with Outlook 2003.

STUMPED1

[Tech0utsider]

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stumped1 wrote:

I will download and install Process Explorer if you really want.  I'm just sure it's going to show that N360 is the culprit. 

I can't be the only one with 2 customers having this issue with Outlook 2003.

STUMPED1

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Have you ever looked in Task Manager for any outlook processes? It could be an corrupted installation of Outlook 2003. I suggest reinstalling it. In your Add/Remove Programs menu there should be an option to "Repair".