Norton 360

[ckctma]

Does anyone know how I can get the subscription on the stolen pc deactivated?

My son's pc was stolen at his college.

It was one of 3 pc's that were authorized for protection under Norton 360.

I know I can delete Norton and protect another computer if I want to change the activation.

[floplot Norton Fighter · Accepted solution]

Hi ckctma

Welcome to the Norton Forum

Sorry to hear about the stolen computer. I would suggest you try a live chat with customer support and tell them what has happened. You can contact them using this link. Thanks

http://www.symantec.com/norton/support/contact/contact.jsp?selected_nav=2&pvid=cs&cspvid=cs

Please come back and let us know how you made out,

[yogesh_mohan]

Hi ckctma,

First of all, log into any sensitive accounts (e.g. Bank accounts, Online e-mail, Hotmail, PayPal, eBay, iTunes, Instant Messenger, etc.) and change your password incase that information was saved on the stolen computer. Contact your computer manufacturer so they can make a note in their database that the computer has been stolen incase the thief tries calling support. You will need to have the serial number and/or model number of the stolen computer, so that it can be identified.

Mostly, stolen computers can be considered as "Not used further" or damaged completely. I think, that you can download a new copy of Norton 360 3.5 from any of the following links according to the product you have brought(click on the link to to start the download) and activate using the same Product key:

For Norton 360: http://www.norton.com/n360s_3
For Norton 360 Premier Edition: http://www.norton.com/n360p_3

Yogesh

[floplot Norton Fighter]

Hi

I think you have to handle this as if you had lost your wallet. It's another good reason to have a password on the computer so that no one else can log on except the people who are supposed to log on it. If you have property insurance and insurance on the computer itself, you may even be able to make a claim for the lost computer too. That's something to take up with your insurance company if you have one and if it's covered under those circumstances.

[ckctma]

Thanks for all the replies.....I contacted Norton thru their Web based chat and was able to reinstall Norton 360 on the new computer...

[floplot Norton Fighter]

Hi ckctma

I'm glad it all worked out for you and thanks for coming back and letting us know and also for marking your thread as solved.