Not what you were looking for? Ask our experts!
Reply
Newbie
Oceanstreet
Posts: 2
Registered: ‎03-26-2012
Accepted Solution

Stop subscription and cancel automatic renewal

I have an old Norton 360 that is no longer used (computers have been removed from service). i cannot enter into My Account (forgot password, email address used on old computers disconnected) to stop automatic renewal. I cannot find anywhere on the Symantec website to cancel my subscription.

Norton Fighter
Krusty13
Posts: 5,819
Registered: ‎05-31-2011

Re: Stop subscription and cancel automatic renewal

Hi Oceanstreet,

 

You may be best contacting Customer support about this.  Live Chat is usually the quickest.  You can reach them here .  -  http://www.norton.com/chat.

 

Dave.

W W W  =  Wild Wild West.    Be careful out there!

Newbie
Oceanstreet
Posts: 2
Registered: ‎03-26-2012

Re: Stop subscription and cancel automatic renewal

Thanks Krusty13, it worked.

Norton Fighter
Krusty13
Posts: 5,819
Registered: ‎05-31-2011

Re: Stop subscription and cancel automatic renewal

You're welcome.  Thanks for letting us know.  Please don't be shy.  You can help out here too.

 

Dave.

W W W  =  Wild Wild West.    Be careful out there!