Norton 360

[elaine181000]

I had a NIS 2001 subscription valid until 3rd Oct 11.  However I decided to upgrade to 360 because I wanted the backup features, amongst other things.  It installed and seems to be working, however when I check the subscription status it says 360 is valid until 24th Feb 2012, 365 days from install - which is OK, but the remaining subscription for NIS seems to have been lost, and it's approximately 7 months worth.  What happens with this?

TIA

[Yaso_Kuuhl Norton Fighter]

Hi elaine181000,

Unfortunately, since you changed product types (from Norton Internet Security to Norton360), the days of your subscription were not added to your Norton 360 one. Subscription days are only taken over if you stay within the same product category (e.g. if you had upgraded from Norton 360 version 4 to version 5, then your subscription days would have been added automatically, provided you were renewing your product with the same product key). You can find more information on subscriptions and adding/losing days over here:

http://community.norton.com/norton/board/message?board.id=Announcements&thread.id=12

However, there may be a way for you to get back your NIS subscription days and add them to your Norton 360 subscription:

please contact Symantec Customer Service at the link below (for US and Canada) and explain the situation to the support agent; you can use the chat feature for free:
http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

Please tell us how it goes - thanks :-)

[elaine181000]

Thanks very much for the quick response.  Have dropped them an email. :)

Many thanks.

[Yaso_Kuuhl Norton Fighter]

You're welcome; however, if you use the chat feature, your issue should be solved very quicky (within a few minutes); e-mail correspondence often entails waiting times between a few hours and a few days.

[huwyngr Norton Fighter]

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elaine181000 wrote:

Thanks very much for the quick response.  Have dropped them an email. :)

Many thanks.

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I support what Yaso says about using the online chat -- when you do that there's a live person talking with you via the keyboard and it's more difficult for them to say No!  They are not required to add the days in from a different product but we have had a few reports of them doing this reciently so I'd try again using the OnLine CHAT ...

Good luck -- please let us know what happens .......

[cindybis54]

I subscribed and paid for two years and they keep saying my subscription expired . What can I do?

[huwyngr Norton Fighter · Accepted solution]

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cindybis54 wrote:

I subscribed and paid for two years and they keep saying my subscription expired . What can I do?

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As recommended .....

To contact customer support Click on this link and work on from there.

You can choose CHAT or Email; email & phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.

Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.

[elaine181000]

Hi there

Got an email back today and they've added the days on so I now have 604 days subscription.  Thanks for your help once again :)

[Yaso_Kuuhl Norton Fighter]

Hi elaine181000,

Glad to hear that Customer Support responded so quickly via e-mail and added back the missing days :-)

If you consider your question answered to your satisfaction, please mark this thread solved by clicking on the grey "Accept as Solution" button of the post which solved your issue, that way other viewers know that your question has been answered and can see the solution directly. Thanks :-)

[huwyngr Norton Fighter]

Delighted that it worked for you too ... must be that smile <g>