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Newbie
qsmon
Posts: 2
Registered: ‎02-17-2010

Survey pop up

Internet Explorer

 I keep getting a popup to take a survey and win a prize. It will list just about any websites address in the pop up window that  I just accessed ,when it pops up it  has an annoying audio inviting me to take a survey....

How do I get rid of this? It must be some malware that Norton doesn't pick up

floplot
Posts: 10,608
Topics: 218
Kudos: 2,055
Solutions: 367
Registered: ‎04-11-2009

Re: Survey pop up

[ Edited ]

Hello qsmon

 

Welcome to the Norton Users Discussion Forum

 

Can you please give us some information about your computer? What Norton product are you using and what version number? What operating system and what service pack level?  What security program did you have before Norton and how was it removed?  Sorry for all the questions, but this type of information is needed in order to try and help you.

Success always occurs in private and failure in full view.




Newbie
qsmon
Posts: 2
Registered: ‎02-17-2010

Re: Survey pop up

My computer runs  VISTA SP2 and I have Norton 360 version 3.8.0.41 . Never had another  security program before this, installed 360 when I got the compouter

floplot
Posts: 10,608
Topics: 218
Kudos: 2,055
Solutions: 367
Registered: ‎04-11-2009

Re: Survey pop up

Hello qsmon

 

Please run a full scan with the free version of Malwarebytes and then post the log here.

 

Download the free version, install and update then run a FULL scan. After the scan completes you should post the logs back to this thread.

You can find Malwarebytes here

http://www.filehippo.com/download_malwarebytes_anti_malware/

It is a safer location to get the program from than malwarebytes themselves because some malware creators have large lists of sites that they block. Please be careful to down load the correct program ----the FREE version of MALWAREBYTES

(Thanks to Delph for providing the alternative site)

 

After you get your computer cleaned up, you can update for free to version N360 version 4 with a valid key for N360.

Success always occurs in private and failure in full view.