08-30-2011 02:32 PM
To get you the best advice, would you give us some more information about your system:
What version of Windows are you using including Service Packs and whether 32 bit or 64 bit as well as the Name and Version ID of the Norton product that you are using -- Help or Support / About is where that is, in the format of nn.nn.nn.nnn where n is a number.
If you have the COMCAST version of Norton 360 / Security Suite and not the normal commercial version please be sure to tell us.
If you get any error messages please give the exact wording of them as well as any other background that could be helpful.
Please also say what internet browser you are using -- name and version number ...
08-31-2011 08:26 PM
Windows XP Home edition 2002 SP 3
IE 8 version 8.0.6001.18702
Norton 360 18.104.22.168 I bought it off the Norton website.
I got a message in my email box that said:
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