Re: Framework Crash when Updating Program Rules - Seriously

peterweb · ‎04-17-2008

lpWallaby wrote:
Why should it matter why I use a feature that is built into the software? The bottom line is that it is a feature that, when used, causes the software to crash.

I ran the reinstall by downloading and running the software again. I'm not going to use the removal tool because at least I have some program rules set up, and they seem to work as long as I don't try to change them.

I did not want to seem like I was prying. It does not matter why you use a feature. It is just that many people coming here for help do not have as much knowledge as others, and may not know that the program control will automatically set program rules.

As for a fix for your problem, I see you have already posted in the NIS board where Tim Lopez has noted in this post that the engineers are working on this, and as of March 22 there is no definite time for the fix.

Things happen. Export/Backup your Identity Safe data.

lpWallaby · ‎03-23-2012

I wanted to post over here because at the time, I didn't realize that was the NIS board. I had searched the problem on Google, and that came up. I wanted to make sure the engineers knew that it is 360 also because the one 360 post I saw was short, though still unresolved.

I apologize if it seems I was snapping at you. I am both a graphic artist and programmer, so I have no less than six programs open at any given time and any number of web sites, and I am busy as many hours of the day as I'm awake. I depend on the firewall working the way I've set it up, and every time I have to stop a process or reboot completely, I get more frustrated.

peterweb · ‎04-17-2008

lpWallaby wrote:

I apologize if it seems I was snapping at you. I am both a graphic artist and programmer, so I have no less than six programs open at any given time and any number of web sites, and I am busy as many hours of the day as I'm awake. I depend on the firewall working the way I've set it up, and every time I have to stop a process or reboot completely, I get more frustrated.

No problem. I can understand how frustrating it can be when something does not work the way it is supposed to.

Small comfort, but at least these forums let Symantec know when there is still a problem with their product.

Things happen. Export/Backup your Identity Safe data.

HarryP · ‎07-23-2010

Sorry for the inconvenience. We are working to get a solution as soon as possible for this specfic problem.

Thanks,

HarryP

Rivanni · ‎04-11-2012

The problem is already known about 4 months but there is still no solution. I call it not so soon as possible.

NIS2012 crashing

MehulBhai · ‎08-21-2009

Last time I installed N360 after uninstalling everything Norton, and the problem is solved. But now today the problem has occured again.

BullSpit · ‎02-23-2012

04-05-201203:22 PM

Sorry for the inconvenience. We are working to get a solution as soon as possible for this specfic problem.

Thanks,

HarryP

Helloooooooooooooooo Harry! Two weeks since you posted the above, do you have any good news for us that are experiencing the framework crashing?

MehulBhai · ‎08-21-2009

New Product Update released for N360. See http://community.norton.com/t5/Norton-360/Product-Update-Norton-360-v6-2/td-p/703527. But still no solution for this problem. DISGUSTING!!!??? Where is Peter Norton!!!??? We used to love his products!!! SAD!!!???