Not what you were looking for? Ask our experts!
Reply
Newbie
daffy2you
Posts: 1
Registered: ‎11-20-2011

Symantec Service Framework stopped working

Symantec Service Framework has stopped working.....this has been popping up for about 3-4 months now. Please help because i can't read my local newspaper online without it messing up and this popping up.

 

No, I did not just install 360.

 

Thanks

DistEd2
Posts: 1,965
Kudos: 412
Solutions: 81
Registered: ‎08-11-2011

Re: Symantec Service Framework stopped working

Hi, daffy2you,

 

Welcome to our community!

 

Do you have any other security software installed on your machine, like SpyBot Search & Destroy, or the paid versions of malwarebytes or superantispyware (the free versions aren't a problem, as they don't do real-time scanning)? Security software doesn't play well together, as different programs will tend to detect one another's activities as potential threats, and this could be causing the problem you're experiencing.

 

Do you have any reason to suspect that you may have crossed paths with some malware? If so, you might want to download and install the free version of malwarebytes, which makes a good crosscheck for your Norton. Let us know if it finds anything.

 

If malwarebytes doesn't find anything, and you're still seeing this error frequently, then you may want to remove your Norton software and reinstall it using the process below. You will not have to pay for the program again, and your subscription days will automatically be recognized when you reinstall this way. Here are the step-by-step instructions:

  1. Export your Identity Safe cards/credentials to your desktop if you've set these up, so you'll be able to import them back in when your clean install is complete.
  2. Make sure that you have set up (and can still access) your Norton Account, and that your current Norton 360 subscription is showing under the "Products" tab, with a big yellow "Download" button at right; this is how you will reinstall your Norton product and have it linked automatically to your subscription.
  3. From Windows Control Panel, use the Add/Remove Programs function to uninstall your Norton 360. This will disconnect all your critical system drivers from your security product so they aren't deleted by the next step. Be sure to take advantage of any opportunity you're given to save your Norton settings so they can be reloaded by Norton 360 when you reinstall it later in the process. Reboot your computer when this is complete.
  4. Download and run the Norton Removal Tool to ensure a complete uninstall of your existing Norton product. This is necessary because of the extent to which a security package needs to have its tendrils deeply intertwined throughout the Operating System to do its job, and will clean up debris Windows leaves behind that may interfere with proper operation of your Norton product.
  5. Once the Norton Removal Tool has finished, reboot your computer again, and immediately log back into your Norton Account and click that big yellow Download button. Remember, until you do this, you are temporarily without your Norton protection.

This last step will reinstall Norton 360 and link it automatically to your existing subscription. You should now be back in business, protected by "the speed and power of Norton!" :smileyvery-happy:

 

Please let us know how this works out. We're here to support you until you can click that "Accept as Solution" button!