Hello, my name is James and found a very unexpected couple of messages from norton automatic anti-virus (in the bottom right corner) that told me of various attacks, one is not named and i can give you the reports when it attacks again. i get these messages telling me of a blockled attack at regular intervals and it started quite a few days ago and has been annoying me for a while. i did some research on the virus and found that it is "A tricky bugger to remove" because it uses some hiding techniques or something, so i conducted a full system scan using my norton software which came without the results i was expecting, it was not removed and i was still being attacked. I found some software called TDSSkiller which was a software by a proffessional company like synamtec and the software was specificly designed to target and quarentine or remove tojan.zeroaccess malware.
I then started seeing new ones like trojan.gen and trojan.zeroaccess(something i dont remember like RIB or REB at the end) so i looked at it and the norton report said it was in C:\\windows\installer\{"RAndoM} replace RANDOM with some random letters and numbers, so i deleted everything here (and ofcourse re installed things like my safari browser and itunes and microsoft things) and soon found that trying it manually didnt work.
I found a description of the trojans i had on the synamtec website that had a trojan.zeroaccess removing tool, so i got this and used it correctly various times and it still said that it too found nothing.
IN CONCLUSION: i have tried various differant techniques such as manual, differant scanners and specific scanners, i have done research on the trojan and as far as i know, it has done nothing to my PC thanks to norton auto protect, but the popups with a message of an attack concerns and worries me, i hope you know of a solution to remove it once and for all and wont miss the file as it is obviously still there after every scan and method i try. i do also have hidden files and folders on to help.
I hope you can tell me how to fix this and i will give you all the information you need!
~James
P.S. I was going to attach an image of some reports but i could get the history list to load up, i dont know why it wouldnt load, but if you want to see that (it includes the places of files and shows that i have trojan.zeroaccess and trojan.gen and maybe some others i think.
