04-19-2011 02:56 PM
I am currently running Team Manager application from Hy-Tek ltd in support of my swimming club and its membership. In principle the database is stored on a server in the USA which can be downloaded by users, worked on locally and the result posted back to the server. Up until now this seems to have been working OK. Howver on attempting to upload the database to the server the process stops and times out on uploading.
The software supplier has been able to take my backup copy and process it OK. However they are informing me that it is a firewall issue that is preventing the application uploading to their server! Anyway I have tried numerous options in trying to achieve this upload, even changes to by BT router to allow HTTP and HTTPS to pass through un restricted.
I am running Norton 360 and in the Setting have selected the application concerned in Program Rules and set Access to Allow. I have also set the limited logging feature on to see what is apparently happening. On checling the log all seems OK as the result of any request download or upload is "Permitted". However the upload still stalls and fails. The software supplier is convinced it is a firewall issue as this is the only difference in them and I attempting the process.
I am at my wits end now and my limits of knowledge in how to allow this application through without disabling the firewall totally - something I do not wish to do!
If there is any genius out there that can assist me in my quest to try and get this process to work - please drop me a line. I will be most eternally grateful!!!
Yours in dispair!!
04-19-2011 03:07 PM
Welcome to Norton Community!
Are you able to complete the upload to the server when the Firewall is turned off from Norton 360?
Please check and confirm. Turn off the Smart Firewall for temporary purpose and try to upload to the server. Check if it completes without the problem. This will help to determine if the firewall is causing the problem. Also, let us know the following information:
- Version of Norton 360 you use.
- Your Operating System
- Ports used by the application to communicate with the server(if any specific ports).
04-19-2011 03:13 PM
Just to follow up on yogesh_mohan's suggestion, it is safe to disable the Norton Firewall since you are behind a router. I would suggest first returning the router settings to their defaults to undo any changes you have made, however.