I am currently running Team Manager application from Hy-Tek ltd in support of my swimming club and its membership. In principle the database is stored on a server in the USA which can be downloaded by users, worked on locally and the result posted back to the server. Up until now this seems to have been working OK. Howver on attempting to upload the database to the server the process stops and times out on uploading.
The software supplier has been able to take my backup copy and process it OK. However they are informing me that it is a firewall issue that is preventing the application uploading to their server! Anyway I have tried numerous options in trying to achieve this upload, even changes to by BT router to allow HTTP and HTTPS to pass through un restricted.
I am running Norton 360 and in the Setting have selected the application concerned in Program Rules and set Access to Allow. I have also set the limited logging feature on to see what is apparently happening. On checling the log all seems OK as the result of any request download or upload is "Permitted". However the upload still stalls and fails. The software supplier is convinced it is a firewall issue as this is the only difference in them and I attempting the process.
I am at my wits end now and my limits of knowledge in how to allow this application through without disabling the firewall totally - something I do not wish to do!
If there is any genius out there that can assist me in my quest to try and get this process to work - please drop me a line. I will be most eternally grateful!!!
Yours in dispair!!
