Re: The problems of Removing Spy/Malware not detected by N360

Andy_Milne · ‎07-07-2008

Hi All,

Picking up on Williams comments.

I have for many years been a Norton user and have always found it to represent "good value for money", I migrated from NIS 2006 to N360 about a year ago, as it looked better value than buying NIS 2007 and a new version of Ghost, however, I realised pretty quickly N360 was trying to be "all things to all men" and didn't really do anything well.

The scans are a nightmare to get to do what you want and the backup faciliites are not great either. it nearly impossible to scan an individual downloaded file in isolation or a burned CD you have to somehow take on trust it is looking after you behind the scenes.

I also feel than N360 is aimed at the typical family and the non technical user as being a "comfort factor", however, it is not friendly to use and V1 performs like a dog for browsing with the Phishing filter turned on.

Somehow, i feel much more comfortable and in control with the user interface NIS2008 offers, its more friendly, i can do what i want, far more controlable, and is certainly more efficient.

I have aquired NIS2008 as a 3 user license which covers my home/business computing needs perfectly, I just hope than with the frequency of Live updates we get to the stage whereby the new signatures actually detect and solve situations similar to my original problem, that N360 failed on.

We all have to accept that we can't have a internet enabled Pc without some "protection", and we are putting our trust and faith in whichever software house we become loyal to, as readers of this board, we are all using Symantec products, and i can assure you based on personal consulting experiance they are no better or worse than the competition, in my business dealings i regularly use Sophos, which whilst cheaper, than Norton AV for Exchange/Outlook platforms, does not perform overly well and has recently been responsible for duplicating many emails.

We can all recant horror stories, but, the purpose of these discussions has to be to focus the "Techical People" at symantec to make their products better and listen proactively to what we as users are saying we want the product to do.

At the end of the day we want piece of mind, we pay our annual subs and we expect our "AV" solution to deliver, but unless we have the ear of the technicians and not the salesmen and accountants, we will not be able to ensure we get our needs incorporated into the product.

You can't blame a "sales engine" for trying to sell you a "£70.00" fix, i might have been tempted myself as 15 hours, the time i spent on fixing my pc x £45.00 hour which is my chargeout rate = £675.00 i know which amount i'd rather spend.

I personally know, i couldn't afford to be without a usable PC for more than 1 working day, which to some extent is why i have 3, however, i need my Pc's for my business use and as such my needs are probably different from the stereo typicaly family who uses their PC for domestic needs, surfing, facebook, itunes, news etc etc and thse families with children also proabably need to be safe knowing that their kids can't surf inappropriately.

It is obvious that people with a reasonable degree of technical knowledge feel as though they are being ripped off for being charged for fixing something they perceived should have been prevented in the first place, however, we are only paying probably less than £1.00 per week in the first place, its a case of settling on personal expectation, and i don't yet feel as Symantec are more of a villan than the competition, at the end of the day they are out to meet the needs of their shareholders first and us as consumers second.

Sorry for the rant and ramble. but at this moment in time i am more comfortable with NIS 2008 than i am with N360.

Cheers

Andy

huwyngr · ‎04-13-2008

[ ... ]
Can the guru and/or administrator give an honest comparison between 360 and NIS 2008.

I had always thought that 360 was supposed to be the stronger of the two packages but how do they really compare ?
Do they use the same technology and search engines/database or is there a specific advantage of one over the other.

Isn't 360 the same thing as NIS 2008 but packaged up a bit prettier and simpler for the less techically minded users.

Come on guys, give us an honest appraisal of the two alternatives. Which one really is the stronger.

If you look around you'll find information about this, even in this thread, and I'd agree with what he says. Tony Weiss the Symantec Administrator here has said similar in the past.

N360 is good fit and forget but difficult or impossible to tweak; NIS is more complex but you can tweak it.

I'm pretty sure that Tony did say that both use the same AnitVirus engine and so definitions.

Although I have 360 on my VISTA system that is largely for comparison; otherwise I have NIS 2008 and use specialized programs for other functions like back up -- Save & Restore on my laptop and an imaging program on my main system.

Hugh

Tony_Weiss · ‎04-07-2008

huwyngr wrote:
N360 is good fit and forget but difficult or impossible to tweak; NIS is more complex but you can tweak it.

I'm pretty sure that Tony did say that both use the same AnitVirus engine and so definitions.

Although I have 360 on my VISTA system that is largely for comparison; otherwise I have NIS 2008 and use specialized programs for other functions like back up -- Save & Restore on my laptop and an imaging program on my main system.

Couldn't have said it better myself. The Norton AntiVirus inside Norton 360 and Norton Internet Security is the same, so you're protected.

Tony Weiss
Norton Forums Global Community Manager
Symantec Corporation