Tracking Cookie retention.

sustar · ‎09-24-2011

I use a password manager program called LastPass which requires tracking cookies to work correctly. Without them, it causes Firefox to stumble every time it is launched as well as long periods waiting to connect to the LastPass internet site. I have not been able to find how to disable tracking cookie deletion by Norton 360. Can someone please help me?

Assistance would be greatly appreciated.

yank · ‎12-02-2009

Hi sustar,

You can try this:

From main pageof N 360, Click on Settings > Antivirus > Scans and Risks Tab and then locate Tracking Cokkies Scan (close to middle of page. Remove (automatically deletes them) Ignore (does nothing to them). Ask Me - asks what you want to do with them.

Please post back with the results.

sustar · ‎09-24-2011

Yank,

Thanks for your reply. I tried your suggestion, but unfortunately it did not do the trick. It seems Norton 360 still manages to either remove or block the cookies. I use Firefox as my browser and have set it to allow cookies. All was well until recently when I installed Norton 360.

Any further suggestions would be welcome.

DistEd2 · ‎08-11-2011

Hi, sustar,

You followed Yank's suggestions, and selected ignore so Norton will do nothing to them? That should do the trick, if it's really Norton that's bothering them, unless there's some fundamental incompatibility between Norton and your particular password manager. If that's the case, your Norton product includes a password manager that's extremely robust--and will soon be able to manage your passwords automatically on your mobile device also, from the same settings, if you have Norton Mobile Security installed there.

SendOfJive · ‎02-07-2009

Hi sustar,

I am not sure that tracking cookies are the issue. Possibly cookies that retain your site login information may be the cause, but those are not considered tracking cookies. Norton 360 may be removing those as part of the Firefox Privacy Cleanup function, which is not related to removing tracking cookies. Please follow the instructions in the link below to turn off this feature and see if that fixes the problem. The symptoms you describe - slow lauching of Firefox and connecting to LastPass - don't really sound like a cookie issue, though. If cookies are being removed what you would expect to see would be that sites would no longer remember you when you try to log in.

http://support.mozilla.com/en-US/kb/Configuring%20Norton%20360#w_firefox-privacy-cleanup

LoPhatPhuud · ‎09-24-2011

LastPass does not use Tracking Cookies. It does use cookies for session information but that has no bearing on login. Your issue with the delay in login is from another cause.

I have been using LastPass since it inception without any of the issues you seem to be having. I currently have FIrefox 7.0b6 as my primary browser under Windows 7 with NIS 2012. When I login to LastPass the response is immediate.

For information on LastPass and cookies see here:

https://lastpass.com/support.php?cmd=showfaq&id=465&questiondefault=cookies

https://lastpass.com/support.php?cmd=showfaq&id=395&questiondefault=cookies

sustar · ‎09-24-2011

Thanks to all who replied and offered help and suggestions.

It turns out that the consensus from you was correct. Neither Norton 360 or LastPass were to blame, nor 3rd. party cookies. I had inadvertently set Firefox options to "never remember history" and that was the culprit. I have no idea how I managed to do this without being aware of it. Anyway, all is now well.

Again, Many thanks.