Norton 360

[yogesh_mohan]

Run the Hijackthis Scan, select only the following entries and click Fix. Then run a scan from Norton program in Safe mode once, restart the computer to normal mode and then check whether you still get any prompts.

O1 - Hosts: 155.64.4.53 prg.ges.symantec.com
O1 - Hosts: 155.64.226.84 prg.ges.symantec.com
O1 - Hosts: 155.64.1.25 uscu-tpforms.symantec.com
O1 - Hosts: 155.64.94.15 worldview.ges.symantec.com
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O23 - Service: Routing and Remote Access RemoteAccessSysmonLog (RemoteAccessSysmonLog) - Unknown owner - C:\WINDOWS\system32\appwizr.exe (file missing)

[kwalker]

Thank you Y_M, I will follow your instructions, one follow up question - For the Norton scan in Safe Mode, should I run full system scan or quick scan?

>>  I see that I can only perform a Full System Scan in Safe Mode

Also,  the Trojan.Agent virus is being captured by my MBAM scan, my Norton scans are all coming up clean.

kw

Message Edited by kwalker on 06-23-2009 10:35 AM

[delphinium Norton Fighter]

Hi Kwalker:

One more little check if you don't mind.  Please update your Malwarebytes again, go into safe mode, and run a full scan.

When that is completed, go back into normal mode, and scan again.  Please post both logs, and will get Y_M to have a look for comparison.  If the trojan agent keeps coming back, we have a whole other problem to deal with.

[kwalker · Accepted solution]

Delphinium, dbrisendine, Stu, Quads & Y_M

I've solved my problem, the Trojan.Agent was not a virus but rather a file necessary to run an application I have on the desktop.  In the MBAM scan I have it now flagged as Ignore.  All is now working well and MBAM & Norton scans are clean.

A thousand thank yous for the help and patience in both cases.  I wish I had known to come here first when needing help. 

very grateful,

kw