07-22-2012 11:04 PM - edited 07-22-2012 11:09 PM
Dear Norton community,
Well I was getting the reoccurring “Blocked" pop-up from Norton, but I turned on my computer today and it hadn’t popped up again. I guess I have 3 questions, the first being am I infected? Second being I understand there is a long waiting list so is there anything I shouldn’t do in case I am (like gaming, music, etc.), third what are the steps I need to take (if i am infected) to track down, eliminate, and clean up the mess. My OS is Win 7 64bit.
Solved! Go to Solution.
07-23-2012 03:45 PM
Sorry we're meeting under these circumstances. I can recommend only two solutions. The first is to wait for user, volunteer Quads to see your message and respond. The other is to go to one of the sites listed below and work with only one of their experts. The rule is the same in all cases. You finish with the one that started the process. It is individual and please, no self-help fixes while you wait. They will only complicate the process.
07-24-2012 07:43 PM - edited 07-24-2012 07:55 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Do you have a Flash Drive??
07-25-2012 01:58 AM
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-re
Transfer it on to the Flash Drive
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:
Windows Complete PC Restore
Windows Memory Diagnostic Tool
07-25-2012 04:22 PM
You have a Bootkit as well, I am going to have FRST get me more information
Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Now please enter System Recovery Options again. Like previously