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Contributor
SeanSpink94
Posts: 18
Registered: ‎07-22-2012
Accepted Solution

Trojan.Gen.2, Hacktool.Rootkit, and 00000004.@ Trojan.Gen.2

[ Edited ]

Dear Norton community,

 

   Well I was getting the reoccurring “Blocked" pop-up from Norton, but I turned on my computer today and it hadn’t popped up again. I guess I have 3 questions, the first being am I infected? Second being I understand there is a long waiting list so is there anything I shouldn’t do in case I am (like gaming, music, etc.), third what are the steps I need to take (if i am infected) to track down, eliminate, and clean up the mess. My OS is Win 7 64bit.

 

 Sincerely, Sean.

dickevans
Posts: 9,271
Registered: ‎04-08-2008

Re: Trojan.Gen.2, Hacktool.Rootkit, and 00000004.@ Trojan.Gen.2

Welcome,

Sorry we're meeting under these circumstances. I can recommend only two solutions. The first is to wait for user, volunteer Quads to see your message and respond. The other is to go to one of the sites listed below and work with only one of their experts. The rule is the same in all cases. You finish with the one that started the process. It is individual and please, no self-help fixes while you wait. They will only complicate the process.

The links

http://www.bleepingcomputer.com
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/

Thanks

Dick
Win7x64 SP1 current NIS V20
Contributor
SeanSpink94
Posts: 18
Registered: ‎07-22-2012

Re: Trojan.Gen.2, Hacktool.Rootkit, and 00000004.@ Trojan.Gen.2

Do you happen to know how long the waiting list for Quads is? I would imagine its quite large.

Bot Obliterator
Quads
Posts: 13,269
Registered: ‎07-21-2008

Re: Trojan.Gen.2, Hacktool.Rootkit, and 00000004.@ Trojan.Gen.2

[ Edited ]

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

 

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

 

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

 

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

 

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes :smileylol:)

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

 

 

Do you have a Flash Drive??

 

Quads

Contributor
SeanSpink94
Posts: 18
Registered: ‎07-22-2012

Re: Trojan.Gen.2, Hacktool.Rootkit, and 00000004.@ Trojan.Gen.2

Yes I do.

Contributor
SeanSpink94
Posts: 18
Registered: ‎07-22-2012

Re: Trojan.Gen.2, Hacktool.Rootkit, and 00000004.@ Trojan.Gen.2

Also is it okay to be asking questions along the way? im quite new to computers so bare with me.

Bot Obliterator
Quads
Posts: 13,269
Registered: ‎07-21-2008

Re: Trojan.Gen.2, Hacktool.Rootkit, and 00000004.@ Trojan.Gen.2

Step 1

 

Read Slowly and all of it.

 

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/  Download the 64 bit version


Transfer it on to the Flash Drive

Enter System Recovery Options

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

 

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your portable hard drive
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Pleaseattach the log in  your reply back..

 

Quads

Contributor
SeanSpink94
Posts: 18
Registered: ‎07-22-2012

Re: Trojan.Gen.2, Hacktool.Rootkit, and 00000004.@ Trojan.Gen.2

Here you are good sir.

Bot Obliterator
Quads
Posts: 13,269
Registered: ‎07-21-2008

Re: Trojan.Gen.2, Hacktool.Rootkit, and 00000004.@ Trojan.Gen.2

You have a Bootkit as well, I am going to have FRST get me more information

 

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

 

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe or frst64.exe and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press the Fix button just once and wait.
  • The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply (attach).

 

Quads

Contributor
SeanSpink94
Posts: 18
Registered: ‎07-22-2012

Re: Trojan.Gen.2, Hacktool.Rootkit, and 00000004.@ Trojan.Gen.2

Here you are. What exactly is a bootkit?