Trojan.Gen.2 and Trojan.Zeroaccess.B - yet another one . . .

jgaebelien · ‎08-08-2012

Good Day,

Seeking help to remove Trojan.Gen.2 and Trojan.Zeroaccess.B. Norton 360 raises alerts that these have been blocked repeatedly.

Running Windows Vista Home Premium 64 bit on a Dell Studio laptop.

And yes - have a flash drive.

Thanks in advance for the assistance.

Cheers!

Joe

Quads · ‎07-21-2008

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen

Please do not run any tools unless instructed to do so.

We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
If I ask a Question just answer it, don't run anything unless it states.
Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup (including system as a whole)

Please read every post completely before doing anything.

Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ Download the 64 bit version

Transfer it on to the Flash Drive

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive drive letter and close the notepad.
In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your portable hard drive
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. restart the system and load Windows Pleaseattach the log in your reply back..

Quads

jgaebelien · ‎08-08-2012

Hi Quads,

Thank you for the quick response!!!!

Attached is the requested file.

Thanks!

Joe

Quads · ‎07-21-2008

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe or frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply (attach).

Quads

jgaebelien · ‎08-08-2012

Hi Quads,

Ran the fix and attached the log.

Thanks!

Joe

Quads · ‎07-21-2008

Step 3.

Please read carefully Read all of this message first

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix

Ensure that Combofix is saved directly to the Desktop <--- Very important (Not in the Download(s) or Temp folders)
Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
Close any open browsers and any other programs you might have running

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review

****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

Quads

jgaebelien · ‎08-08-2012

Happy Sunday!

Ran combofix, appeared to hang while fixing the problem with services.exe - not sure I was able to properly "turn off" norton 360, so I uninstalled norton 360 for the time being.

Re-ran combofix and attached the log.

Thanks!

Joe

Quads · ‎07-21-2008

You are on your own, you have gone against instruction and done your own thing.

Good Luck

Quads

jgaebelien · ‎08-08-2012

Hi Quads,

FWIW - I disabled Norton 360 every way that I knew how (unchecked everything and disabled every feature that I could find for the 5 hours option). ComboFix noted that Norton 360 was still running, when I attempted to 'x' out of the second ComboFix warning window that Norton was still running and would most likely interfer with ComboFix, the program started the scan. I let it run and ComboFix got to the point where it was attempting to fix services.exe the first time and paused for 5+ hours. Don't know if the screen saver or some part of Norton interfered with ComboFix or if ComboFix would have completed given additional time. I do know that once Norton was no longer installed and the screen saver disabled, ComboFix completed in under 1 hour.

Appreciated the help up until now!

Good Luck to you as well!

Cheers!

Joe

Quads · ‎07-21-2008

Please do not run any tools unless instructed to do so.

We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice

User "Re-ran combofix and attached the log."

I do not need luck with Mlaware, although I do when trying to understand users who do not follow instructions

You are still infected

Quads