08-19-2009 10:13 AM
Plugging in (USB) a Wallet pix product causes my 360 to say it detected a Trojan Horse high risk virus. When I unplug the Wallet pix USB, 360 says it's been resolved. I don't know if this is an actual threat or not but I need the Wallet pix software to install my pictures the the Wallet pix. Any ideas on if it would be safe to continue to do so, or is this actually a virus coming with the product? The product was sold in a store & has an online site including support. Thank you for your information.
08-19-2009 10:36 AM
Welcome to Norton Community!
I would suggest you to run a custom scan in the USB drive using Norton program first. Connect the USB to your computer, when it appears under Removable Drives in My Computer, right-click on the removable drive(USB) and select Norton 360 > Scan. I think, the Wallet Pix consists of some file that resembles with the signature of Trojan.horse, and that is why Norton detects it. After some research, I found that Wallet Pix uses a file called Imgtask.exe which gets installed to the WINDOWS folder. This process gets started automatically from a Run, RunOnce, RunServices, or RunServicesOnce entry in the registry whenever you plug-in the USB. As it initiates from WINDOWS folder, but does not belong to Operating System at all, there are chances for this to be detected as threat by many security programs. I am not sure whether this is your case.
I have also found that AVG program also detects virus from Wallet Pix USB (Here is LINK to another forum whether this has been reported). So, you are not the only person who is having this problem and you may need to check this further with Wallet Pix support itself for further clarifications.
08-19-2009 01:16 PM
Yogesh, thank you for your info & reply. I did the scan of the USB drive & 360 found 1 risk detected & requiring attention. I wasn't sure if I should "fix" it so unplugged. I will check the link to the other problem with this wallet pix. I emailed wallet pix also. Thank you, again, for your reply & welcome.
08-26-2009 06:48 PM
I purchases a Wallet Pix today, and couldn't wait to get home and put pictures on it. When I connected it to the computer I received the Trojan Horse error. Has anyone had any luck on figuring out what to do from here?
08-26-2009 07:07 PM - edited 08-26-2009 07:28 PM
I tried the scan listed by Yogesh_Mohan, and received the same information as Peggster when she tired it. I also checked out the link on Yogesh_Mohan 's msg and they have no solution either. So I decided to loan pictures anyway. I left the Norton Security Risk (Trojan Box) open, loaded the pictures as stated on the instructions, closed it per the instruction and...tada, it works!
After adding the pictures I ran Norton to clean the Trojan Horse code.
08-26-2009 07:23 PM
08-27-2009 07:21 AM
Thanks for all your replies & help. After no response via email, I called them (800-507-1357). The fellow I spoke with said not to use the product, it was defective with a virus, return it & get another as they have had a problem with this when the product is sold thru others. I think he wanted me to buy it from them directly. He didn't seem very professional or knowledgeable. I do feel with all the info you all have given that I can safely download & use it.
Ltlredd...thanks for sharing. So, you had no problems w/a virus by loading the pics, etc? I will try that & scan w/Norton after.
Delphinium...thanks for your reply. I will look into how to add the file to scan & auto protect exclusions.
I still felt at a loss after talking to the company but think it would be safe to use it anyway.
Thanks again & I will let you know should I have a problem.