Re: Trojan Zeroaccess B and trojan pathep!sys problems

Quads · ‎07-21-2008

You also need to uninstall

Authentium AntiVirus5

Quads

peloha2010 · ‎07-08-2012

Deleted. didn't know we had this one. ANd we checked again and although we emptied the recycle bin,the 6 are still there. Any suggestions?

peloha2010 · ‎07-08-2012

It (antivirus)is deleted now and for people that are reading this and wondering how I did it, I used safemode.

Quads ready for the next step. ;)

Quads · ‎07-21-2008

Step 2

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe or frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply (attach).

peloha2010 · ‎07-08-2012

The computer did not ask for the disclaimer. All the rest seemed like written.

Quads · ‎07-21-2008

Step 3.

Please read carefully Read all of this message first

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix

Ensure that Combofix is saved directly to the Desktop <--- Very important (Not in the Download(s) or Temp folders)
Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
Close any open browsers and any other programs you might have running

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review

****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

Quads

peloha2010 · ‎07-08-2012

Here is the report!

Quads · ‎07-21-2008

What did you use from F-Secure while I am in the middle of the removal??

In my first post

Please do not run any tools unless instructed to do so.

We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice

Quads

peloha2010 · ‎07-08-2012

I checked if it was not there. It is the security system of my provider and like I said they disconnected my internet for one day, They said to try the ONE time scan, wouldn`t install it, from what I understood, I even quit the scan and searched to see, nothing was installed because I was concerned it would mess up with your stuf. If it did, I`m sorry. I wanted leverage because they said 2 days would disconnect again.

The virus got to me on Tuesday, with waking up to no internet and being told 2 days to fix it. Mean time we keep this computer oflline and closed, only when doing things for you, we open it. I know it sounds common sense, that we should have done from day one, but....So where do we go from here?