step 4. (a)
Please read carefully and Slowly
Please scan with ESET next
I'd like us to scan your machine with ESET OnlineScan
- Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan - Click the
button. - For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
- Click on
to download the ESET Smart Installer. Save it to your desktop. - Double click on the
icon on your desktop.
- Click on
- Check
- Click the
button. - Accept any security warnings from your browser.
- Under scan settings, check
and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load). - Click Advanced settings and select the following:
- Scan potentially unwanted applications
- Scan for potentially unsafe applications
- Enable Anti-Stealth technology
- ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
- Attach the resulting log in your next reply
If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it.
Quads
Step 4. (b)
Download OTL http://www.bleepingcomputer.com/download/otl/
Disable Norton for say 30 minutes
Start OTL,
Click the Scan All Users checkbox.
Change file age to 60 days
Press the 
An OTL.txt and extras.txt will be created.
Quads
Disable Norton for say 30 minutes
Start OTL, under 
Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom) and run the script. (Red Run Fix Button)
The output log, should be placed in the C:\ _OTL folder after.
Quads
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