Trojan.Zeroaccess!inf4 in services.exe

mmoe428 · ‎08-20-2012

Hi,

I ran a virus scan using Norton 360 which found this virus. It instructed me on how to manually remove it, since the software couldn't remove it automatically. After following the instructions and running the zeroaccess remover tool from Symantec's website, the scan didn't pick up anything. However, the virus is still there.

Since then I've tried every option available that Norton offers, including the Bootable Recovery Tool and the Norton Power Eraser, and I'm still stuck with this virus.

Between all of the scans done I've managed to get rid of all other viruses my computer had, but I still need help with this one.

I'm running Windows 7 Home Edition 64-bit on an HP laptop.

Thanks,

- Matt

aeroflyer · ‎08-20-2012

Good luck. I have have wasted two days on this. Great that we pay for a major company to provide us protection and here we are with a virus on our computers that we cannot get rid of. Trust me. all the tools they have online to fix this do not work. Meanwhile people keep posting on here for help... and we are not getting it. NO RESPONSES FROM THE COMPANY..Sorry for the rant but at this point I guess my money spent on norton is a waste and I have been a customer for over 12 years.

Quads · ‎07-21-2008

aeroflyer wrote:
Good luck. I have have wasted two days on this. Great that we pay for a major company to provide us protection and here we are with a virus on our computers that we cannot get rid of. Trust me. all the tools they have online to fix this do not work. Meanwhile people keep posting on here for help... and we are not getting it. NO RESPONSES FROM THE COMPANY..Sorry for the rant but at this point I guess my money spent on norton is a waste and I have been a customer for over 12 years.

What ever you think, just don't use tools that are not for the standard user to use.

Quads

Quads · ‎07-21-2008

mmoe428 wrote:
Hi,

I ran a virus scan using Norton 360 which found this virus. It instructed me on how to manually remove it, since the software couldn't remove it automatically. After following the instructions and running the zeroaccess remover tool from Symantec's website, the scan didn't pick up anything. However, the virus is still there.

Since then I've tried every option available that Norton offers, including the Bootable Recovery Tool and the Norton Power Eraser, and I'm still stuck with this virus.

Between all of the scans done I've managed to get rid of all other viruses my computer had, but I still need help with this one.

I'm running Windows 7 Home Edition 64-bit on an HP laptop.

Thanks,

- Matt

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen

Please do not run any tools unless instructed to do so.

We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
If I ask a Question just answer it, don't run anything unless it states.
Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup (including system as a whole)

Please read every post completely before doing anything.

Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Do you have a Flash Drive??

Quads

mmoe428 · ‎08-20-2012

Yes, I have a few actually, do you need it to be any particular size?

- Matt

Quads · ‎07-21-2008

Usual sizes are big enough

Quads

mmoe428 · ‎08-20-2012

Okay, I'll just use my 8gb one then. What do you need me to do?

Quads · ‎07-21-2008

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version

Transfer it on to the Flash Drive / portable Hard Drive.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive / portable Hard Drive letter and close the notepad.
In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. restart the system and load Windows Please attach the log in your reply.

Quads

mmoe428 · ‎08-20-2012

Hey Quads,

Here is the scan log you wanted.

Thanks,

- Matt

Quads · ‎07-21-2008

You have more than zeroaccess infecting your PC, so I am going to get FRST to gather more information for me, to double check.

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe or frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.