Norton 360

[Jacobus]

I have detected trojan.win32.agent and trojan.win32.vundo on my computer. These were detected while running a scan other than NIS. Why does NIS not detect these files and is my computer at risk? If at risk, how do I solve the problem? Norton website not much of a help.

[SendOfJive Norton Fighter]

Hi Jacobus,

What program is detecting the threats, and what are the filepaths of the infected files?  Some programs will detect remnants of previously removed malware.

[delphinium Norton Fighter]

The name trojan.win32.agent is also sometimes a fake to get a user to download a rogue AV. 

[Jacobus]

I have purchased and using Advance System Care v4.1.0 Pro for PC maintenance. This program picks up the Trojan files as it also has a malware scan. The path is Trojanwin32/agent .. games .. vundo

[delphinium Norton Fighter]

I don't think that I would take anything Iobit found at face value.  I would suggest a secondary scan with a more reputable outfit.  Superantispyware, or Malwarebytes both have a free version that does not conflict with Norton.  Iobit has a lot of respect for MBAM.

If ASC runs a malware scanner in real time, it could well conflict with Norton and leave you open to infections, or report false positives.

Let us know what the other scanners find or don't find.

www.superantispyware.com

http://www.filehippo.com/download_malwarebytes_anti_malware/

[Jacobus]

I used Superantispyware and no Trojan files were detected. Interesting thou, it detected "Adware" files which were labeled as a risk. Norton did not think so.Thanks for your support. My knowledge of this is very limited.

[delphinium Norton Fighter · Accepted solution]

SAS is very good at removing adware which is more likely to be nuisance advertising.  Norton products don't react to this sort of thing to the same extent.  That is why we usually recommend one of these on demand scanners for another opinion.

I would suggest removing the Iobit product.