07-30-2012 03:46 PM
I have installed Norton 360 and it removed a number of viruses. However, it tells me that it is unable to remove two trojans Zeroaccess and Patch. I have followed instructions and performed root scan; downloaded and run Norton Power Eraser per instructions and lastly, downloaded and run Norton Bootable Repair facility from my USB stick. NBR performed and extensive scan and identified these two viruses. It attempted to fix them but the results indicate that it was not successful.
Any suggestions on how to proceed from here ?
I have Windows 7 64 bit.
Thanks in advance for any guidance.
Solved! Go to Solution.
07-30-2012 08:31 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-re
Transfer it on to the Flash Drive
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:
Windows Complete PC Restore
Windows Memory Diagnostic Tool
07-31-2012 08:57 PM
Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Now please enter System Recovery Options again. Like previously
08-01-2012 08:23 PM
Please read carefully Read all of this message first
Download Combofix http://www.bleepingcomputer.com/download/anti-viru
Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"
****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.
08-01-2012 09:33 PM - edited 08-01-2012 09:47 PM
Thanks for your continued help.
I am now getting an error at boot up: ScantoPC MFC Application stopped working. Any ideas ?
08-02-2012 03:52 AM
Presuming that BSOD is blue screen of death, the answer is no. I have rebooted twice all the way to the windows screen; first time I rebooted after running combo fix because I got the deleted registry entry error when I tried to start Internet Explorer from the task bar. I got the ScantoPC MFC error on that reboot. So, I rebooted again to see if that would clear it up. Rebooting a second time did not clear up the ScantoPC error. So I posted the log.
Thanks again for your help.