Tuneup Error

KendraHockenberry · ‎09-13-2012

Norton keeps telling me that there is an issue to fix. But when I click on Fix Now, the Disk Optimization says Error. When I click on View Details, it says: System Reserved Drive: Error - not completed. I have had to uninstall and re-install Norton six times and today will be number seven. I am extremely irritated by this. Why doesn't it work? I shouldn't have to keep uninstalling and re-installing the program, just to have it fail again in a week or two.

I have Windows 7 and 360 is updated. This should not be happening.

huwyngr · ‎04-13-2008

Kendra,

Hang on for some help on this from someone who uses Norton 360 -- I suspect this may be a reference to the hidden recovery partition that many computers have these days so you can Restore to Factory Condition (Have you made those recovery disks yet? <g> If not don't delay and don't delete the hidden partition after making the recovery disks since it can often do things the disks cannot.)

Hugh

KendraHockenberry · ‎09-13-2012

I didn't make any recovery disks. I just save my stuff to an external harddrive.

I would rather uninstall and re-install than restore to factory. That's too much work. I shouldn't have to do that either.

huwyngr · ‎04-13-2008

KendraHockenberry wrote:
I didn't make any recovery disks. I just save my stuff to an external harddrive.

I would rather uninstall and re-install than restore to factory. That's too much work. I shouldn't have to do that either.

Your call -- I was referring to dealing with a system crash or hard disk failure not to dealing with the Norton product

My comment was nothing to do with the Norton tuneup error message in itself but based on a good number of years doing support on computers.

Many computers do not come with the Microsoft media to reinstall Windows which is why the Restore to Factory option is there.

Hugh

KendraHockenberry · ‎09-13-2012

Ah, I see. Understood. Sorry for misunderstanding.

I hope someone can help me with this Norton issue.

huwyngr · ‎04-13-2008

I don't use Norton 360 myself so I'd rather someone who does and is familar with the system, the utilities and the error messages helps you.

But I just did a search on your error message and Google brought me back to this message here:

http://community.norton.com/t5/Norton-360/Norton-360-version-6-will-not-optimise-disk/m-p/676103#M68...

where there is a solution.

Can you try that and let us know ....

In case you are wondeering, Norton's optimizer uses the Windows function but, I guess, tells it what to do ....

Hugh

yank · ‎12-02-2009

huwyngr wrote:
Kendra,

I suspect this may be a reference to the hidden recovery partition that many computers have these days so you can Restore to Factory Condition

Actually I believe it is referring to the System Reserved Drive - a 100 mb (normally) part of your C: drive that contains things like Boot Manager , Microsoft Recovery, and some System Volume info (System restore) if I rermember correctly. I'm sure Google will explain it better.

I still do not understand why it would signify that drive - as to the best of my knowledge it is not defragged by Windows.

BullSpit · ‎02-23-2012

yank wrote:
huwyngr wrote:
Kendra,

I suspect this may be a reference to the hidden recovery partition that many computers have these days so you can Restore to Factory Condition
Actually I believe it is referring to the System Reserved Drive - a 100 mb (normally) part of your C: drive that contains things like Boot Manager , Microsoft Recovery, and some System Volume info (System restore) if I rermember correctly. I'm sure Google will explain it better.

I still do not understand why it would signify that drive - as to the best of my knowledge it is not defragged by Windows.

yank, I agree with you on this. I would bet that 100 mb partition may be corrupted.

KendraHockenberry · ‎09-13-2012

But I just did a search on your error message and Google brought me back to this message here:

http://community.norton.com/t5/Norton-360/Norton-360-version-6-will-not-optimise-disk/m-p/676103#M68...

where there is a solution.

I did this. And thank you for finding it. I did not come across that in my search. I did as they said, so I will find out if this works. It seems so simple so... fingers are crossed! Thank you.