09-13-2009 12:41 AM
Just wondering, if i have to reformat my harddrive do I then waste one of my three computers to be installed, or is there a way to save the information to make sure i don't waste it??
09-13-2009 12:49 AM
Windows 7 Home Premium SP1 x64 Hungarian, Norton 360 v18.104.22.168, Norton Utilities 16
09-13-2009 12:39 PM
Welcome to Norton Community!
You can uninstall/reinstall the Norton 360 program on the same computer for any number of times.No need to worry about license, you can go ahead with using Norton 360 on the same computer without any problem (even after formatting/reinstalling Windows/replacing harddrive etc in case of Windows crash or harddrive failure). If, and Only If you face any issues with activation/installation on any other computer, then only you need to contact the Customer Services. They will assist you further to activation/installation Norton 360on the other computer.
Make sure that you have the Product key for activation and also backup the identity Safe Settings, save the .NPM file to external drive or CD so that you can import those settings after reinstallation.
09-13-2009 01:15 PM
Not strictly true I am affraid because two counters are maintained in the Symantec records. One is number of installations and the other is MAC address. The counters are independent. Uninstalling, even using Norton Removal Tool does not impact the counters, i.e. an uninstallation is not reported or recorded by Symantec. It only know installations.
So it is easy to breach the counter limit by repeated installations even on same computer. However, the good news is that Customer services should be able to reset the installation counter in that event. Mac address records cannot be reset or removed, but it should be evident that the installations have taken place always to the same MAC address.