Norton 360

[JOHNC19440]

just  spent  3  hours  plus another  2  hours with an HP rep trying to link this  printer wirerlessly through a  linksys router. The  issue seems to beat  the  windows 7 firewall which  is  controlled  by the Norton software. According to the  documentation and the  HP rep I need to free  up incoming  UDP ports137,138,161,427   and  outgoing  TCP ports 137,139,427,9100,9220 and 9500 for the   printer/scanner/fax combo to work wirelessly. How do I go about  doing this  or  is there a patch? HP have  given me a ticket  # and they'll install it  for  me  once  I get the nortonm issue resolved. Help!

Thanks

[SendOfJive Norton Fighter]

Hi JOHNC19440;\,

Does the printer appear in the Norton Network Security Map, and if so, what is the trust level that Norton has assigned to it?

[JOHNC19440]

I wound  up moving  it  closer and hooking  it  up with an ethernet  cable.   Prints  Ok now haven't tested the  fax/ scan. The  printer  shows  up as trust  level  "shared", connection "online".  Edited: then it went to  trust  level "protected". then back to 'shared" after  I tested the  scan feature

[yogesh_mohan]

You can refer to the following Symantec Article for creating a new firewall rule to open ports, communication to a particular web site or IP Address.:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20100120112623EN

Yogesh

[SendOfJive Norton Fighter]

Hi JOHNC19440,

Since you can print when the printer is connected via ethernet, it would seem to be some configuration of your wireless access that is causing the problem.  As long as Norton shows the device trust level as "Shared" or "Full Trust" and the thing works, then it is not a firewall issue.  Is Norton showing your wireless connection as "Secure?"  If not, then Norton will automatically put the entire network in "Protected" status and that would cause connectivity issues for you.  If the network is not secure there will be a "Why is it not secure"  link provided on the Network Security Map window to instruct you on how to properly secure it.   Make sure you are using WPA or WPA2 encryption, if possible.

The fact that the printer works when wired indicates that Norton's firewall is not blocking the printer itself.  There is something amiss with the wireless configuration, either in how you have configured the printer/router connection, or in how you have secured the network.  In any event, manually configuring firewall rules and ports will probably not be necessary to correct this.