04-24-2010 09:41 PM
just spent 3 hours plus another 2 hours with an HP rep trying to link this printer wirerlessly through a linksys router. The issue seems to beat the windows 7 firewall which is controlled by the Norton software. According to the documentation and the HP rep I need to free up incoming UDP ports137,138,161,427 and outgoing TCP ports 137,139,427,9100,9220 and 9500 for the printer/scanner/fax combo to work wirelessly. How do I go about doing this or is there a patch? HP have given me a ticket # and they'll install it for me once I get the nortonm issue resolved. Help!
04-24-2010 10:13 PM
Does the printer appear in the Norton Network Security Map, and if so, what is the trust level that Norton has assigned to it?
04-25-2010 08:01 AM - edited 04-25-2010 08:58 AM
I wound up moving it closer and hooking it up with an ethernet cable. Prints Ok now haven't tested the fax/ scan. The printer shows up as trust level "shared", connection "online". Edited: then it went to trust level "protected". then back to 'shared" after I tested the scan feature
04-25-2010 09:00 AM
You can refer to the following Symantec Article for creating a new firewall rule to open ports, communication to a particular web site or IP Address.:
04-25-2010 10:53 AM
Since you can print when the printer is connected via ethernet, it would seem to be some configuration of your wireless access that is causing the problem. As long as Norton shows the device trust level as "Shared" or "Full Trust" and the thing works, then it is not a firewall issue. Is Norton showing your wireless connection as "Secure?" If not, then Norton will automatically put the entire network in "Protected" status and that would cause connectivity issues for you. If the network is not secure there will be a "Why is it not secure" link provided on the Network Security Map window to instruct you on how to properly secure it. Make sure you are using WPA or WPA2 encryption, if possible.
The fact that the printer works when wired indicates that Norton's firewall is not blocking the printer itself. There is something amiss with the wireless configuration, either in how you have configured the printer/router connection, or in how you have secured the network. In any event, manually configuring firewall rules and ports will probably not be necessary to correct this.