Norton 360

[CyberLife]

Guid is a folder name which has a combination of numbers and characters. it is the first folder inside the Norton folder.

Product Version is the version of your Norton product. It may be NIS_18.6.0.29 or NAV_18.6.0.29 depending on your Norton product.

For example, this is the path in my computer:

C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.6.0.29\Lue\Downloads

[razorhawk]

Found it.. I was able to delete the contents of the download folder and run the LiveUpdate with the same results.  The Norton 2011 Virus Definitions failed to complete.

:(

[razorhawk]

Actually... I just checked the lue\download folder again and the files are still there.  They are compressed in 22 folders.

[CyberLife]

Okay.

Do you have any other antivirus or firewall products installed in your computer?

Do you use any proxy settings to connect to the Internet? If not, please check this:

1. Start your Norton 2011 product.

2 Click Settings.

3 Click Miscellaneous Settings.

4 Next to Network Proxy Settings, click Configure.

5 Make sure that nothing is selected under Proxy settings or Authentication.

[CyberLife]

That's fine. They get downloaded when you run LiveUpdate.

[razorhawk]

We do have proxy settings for my computer to connect to the internet.

[CyberLife]

Alright, then go to the Network Proxy settings window in the Norton product, and see whether the proxy settings are correctly added.

[razorhawk]

The network proxy settings are correct in the Norton settings.

[CyberLife]

Do you have any other antivirus or firewall products installed? This is really important, as other security products can block the updates.

I am a bit confused here. What is the Norton product you have? Is this Norton 360 or Norton 2011 product?

If you do not have any other security product, please download and run the Norton Removal Tool, and then reinstall the Norton product. You can download the Norton Removal Tool, depending on your Norton product and version from:

http://www.symantec.com/symnrt

After you run the Norton Removal Tool and restart the computer, you will receive the instruction to download your Norton product. Download it, install it, and then run LiveUpdate.

[razorhawk]

Norton 360