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GailKenny
Posts: 1
Registered: ‎02-07-2013

Uncover the Web trojan

I've picked up a virus/trojan called Uncover the Web.com. It's a browser hijacker thing with popups. Norton 360 doesn't find it. Neither does Power Eraser. Totally befuddled, because I don't know if I can trust the other "removers" that I see in the search engine for this -- I don't want to download other malware while trying to solve it. I trust Norton -- but can't figure out why it doesn't see it. This isn't a newcomer to the bad news infections.

yank
Posts: 9,385
Kudos: 2,063
Solutions: 470
Registered: ‎12-02-2009

Re: Uncover the Web trojan


GailKenny wrote:

I've picked up a virus/trojan called Uncover the Web.com. It's a browser hijacker thing with popups. Norton 360 doesn't find it. Neither does Power Eraser. Totally befuddled, because I don't know if I can trust the other "removers" that I see in the search engine for this -- I don't want to download other malware while trying to solve it. I trust Norton -- but can't figure out why it doesn't see it. This isn't a newcomer to the bad news infections.


Hi GailKenny,

 

Your safest bet may be to go to a Malware Removal Forum for assistance.   I feel you will get your best assistance through the following information that our old friend Delphinium supplied.


If you decide to try another forum, here are some places where a real malware expert can work with you one-on-one in real time to dig these things out. Some of our best folks here have checked them out to make sure that they are capable, and competent to deal with rootkits and other nasties. Most of them handle tricky Windows problems as well.



http://www.bleepingcomputer.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/
http://support.emsisoft.com/forum/6-help-my-pc-is-infected/