03-25-2009 09:37 AM
03-25-2009 11:32 AM
Alas I dont quite understand. Did Norton find one or two files? Did it show you the full path to those files? Do you have explorer set to show hidden system files? When asked to delete or send, which options did you select?
If in doubt rescan the drive
03-25-2009 11:54 AM
Hi I am a new user of Norton and have just purchased Norton 360 v3. The system ran a scan on my PC and an external hard drive I had attached. It reported to high risk alerts on a file in two compressed folders. The options allowed were to delete or send to Symantec. I do not wish to lose the date in the folders and wish to disconnect and deal with the problem files on a separate machine, so as not to lose all the info in the folders. However I cannot know find the folders. I have checked the quarantine log and they are not present. Can anyone help please
Norton 360 will be able to detect the threats in any external drive, but it will not able to remove or delete it after scan. That is why those threats left as unresolved. That is how the product works.
Now if you need to find out the location where these threats are located, connect the external drive to your computer, right-click on the external drive and then run a scan using Norton 360. When your Norton 360 detects these threats, it will give you a "details" tab. There you can find the location.
03-25-2009 03:51 PM
Also, what is the Name of the Threats Detected?