Upgraging to Norton 360 v3.0 online from Africa

FrancisB · ‎07-01-2009

I have used Norton 360 v2.0 which expires a few days back. I have made several attempts at upgrading to Norton 360 v3.0 online using my MasterCard for more than three weeks to no avail. I have explored possibilities such as paying through Wire Transfer without achieving concrete result. I decided to navigate through Customer Service which offers this opportunity of Norton Discussion Forum.

I believe it is possible to get an UPGRADE ONLINE from Africa. I actually wanted to upgrade for the Norton 360 version 3.0 for a 2-year period. I have approached my Bank, which responded that it will be able to assist if I can get the necessary information from Symantec and/or Digital River International, the e-commerce platform.

Please kindly assist to preserve my information as it is not going to be pleasant to have my PC expire.

Thank you.

FrancisB.

Vineeth · ‎07-31-2008

Greetings FrancisB,

What happened when you try to upgrade to the latest version using your Master card? Did you receive any error message?

You can visit the site http://www.symantec.com/globalsites/index.jsp. Select your region from there and then select upgrade. Let me know what happens.

It is always better to contact customer service team. They will be in a better position to help you.

Vineeth--

yogesh_mohan · ‎07-29-2008

Here is the link to contact Product Support in Middle East/Africa:

http://www.symantec.com/en/za/norton/support/contact/phone/phone.jsp?pvid=cs&selected_nav=

You can use phone/chat/email to contact the Product Support Team and they will assist you further with your purchase of Norton 360 3.0 Upgrade.

FrancisB · ‎07-01-2009

Dear Vineeth,

I want to thank you for your concern and response through the guide with opportunity for feedback.

I have repeated the process you suggested only to be confronted with a familiar error message such

as the one below:

Error:

We're Sorry.

We were unable to verify your payment information. Please use an alternate payment option if available. Thank you

Error Number: 30024901 - 0

Thank you.

FrancisB

TomV · ‎04-10-2008

Not sure why your payment information is not getting verified. By the way, can you chat with one of our customer support representatives and find out if there is any alternative.

You can use the Chat option in the Website link below.

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

Let us know how it goes.

Thanks,

TomV

Norton Forums Moderator

Symantec Corporation