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Contributor
ferrux
Posts: 18
Registered: ‎01-06-2012

Urgert - Norton 360 has been disabled !

Hi there,

today after normal boot I notice with terror that in the tray there was no icon for Norton, usually after boot the icon is present and it is signed in yellow mark.

 

I wonder what happened, trying to click start > progs > norton > norton360 ( if I recall the right name ) the antivirus does not start,

even if I start in safe mode, I fear bad things :-(

 

Please helps as soon is possible, for the moment I switch the router off.

 

Thank you.

regards.

 

Ferrux

SendOfJive
Posts: 10,787
Kudos: 4,845
Solutions: 779
Registered: ‎02-07-2009

Re: Urgert - Norton 360 has been disabled !

Hi ferrux,

 

Norton does not load in Safe Mode - ever.  So please reboot into normal mode and check to see if the program starts.

Contributor
ferrux
Posts: 18
Registered: ‎01-06-2012

Re: Urgert - Norton 360 has been disabled !

Nope,

it does not load even in normal mode.

 

If I try to double click the Norton 360 services in the windows services list it says

it cannot start, gosh !

 

Thanks for help :-)

Ferrux

SendOfJive
Posts: 10,787
Kudos: 4,845
Solutions: 779
Registered: ‎02-07-2009

Re: Urgert - Norton 360 has been disabled !

What notifications or error codes are you getting, if any?

Contributor
ferrux
Posts: 18
Registered: ‎01-06-2012

Re: Urgert - Norton 360 has been disabled !

If I double click the Norton 360 I get ' cannot run as a local computer'

if I modify the login tab for 'Norton 360' service and I enter the administrattor login and password

and start the service again I get , cannot write to disk.

 

Please consider that all happened suddenly today when I switched the pc on, last night all was working properly :-/

 

Thanx

Ferrux

 

SendOfJive
Posts: 10,787
Kudos: 4,845
Solutions: 779
Registered: ‎02-07-2009

Re: Urgert - Norton 360 has been disabled !

I see you have recently had a Boot.Tidserv infection.  You may want to post to one of the following malware removal sites for assistance before proceeding any farther on your own with this.

 

http://www.bleepingcomputer.com

http://www.geekstogo.com/forum/

http://www.cybertechhelp.com/forums/

http://forums.whatthetech.com/

Contributor
ferrux
Posts: 18
Registered: ‎01-06-2012

Re: Urgert - Norton 360 has been disabled !

Thank you for your email,
before posting abroad since I trust this forum very much and  since N360 is one of Norton 'creatures'

I thnk that this forum might hold more inside information since it is his native home.

I cannot believe I am the first customer to experience this on N360 and that is a new history case.


At leat hope, it should be I guess :-)

 

Thanks

Ferrux