Norton 360

[jmdammann]

I had a trojan zeroaccess virus and downloaded the norton removal program. Now I can't get my internet to work. It can't renew the IP address or switch from broadband to wireless. Does anyone know how to fix this issue. I've tried to follow some microsoft directions within the network connections but nothing changes.

[venkat0052 Symantec Employee]

hi jmdammann 

Have you try connecting to internet in safe mode with networking 

Regards 

Venkat0052

[jmdammann]

I tried it in Safe mode and it still won't connect. I've gone in all the network connection locations and confirmed that the IP address should come up automatic?

[jmdammann]

My Norton subscription is now gone. I should have over 500 days remaining and it shows it's expired?

[venkat0052 Symantec Employee]

Do you have any other security program installed on the computer 

Activate the product using your product key 

Regards 

Venkat0052

[Quads]

I.P. Stack, left overs plus possible missing file(s)

Quads

[jmdammann]

How do you find out what is missing and how do you correct it?

[jmdammann]

I have a Free version of AVG and full version of Stopzilla. I have had Norton 360 and Stopzilla for years without any problems. Been running AVG since late last year.

[Quads]

You don't have Symantec or Norton for this forum,   AVG have their own forum.

Quads

[jmdammann]

I do have Norton 360 as my main protection.