Virus Slowly Disabling Everything...

juanayala85 · ‎08-08-2012

It's a bit unusual but I'm not sure how to remove this malware or virus. It started by disabling my wireless card at which point I used ethernet. Then it disabled Norton Sonar. I system restored, ran both full scans of Norton and Malwarebytes and found nothing. Then I noticed that my computer was restarting slowly and would stay stuck at the Restarting Windows screen. Now Norton has been disabled completely as has my keyboard, which all of the sudden is no longer working. What is going on? I don't even know where to begin to try and get rid of this. I was browsing a website and a virus attacked which Norton caught, but since then the computer has been acting funny and it seems like the virus is just slowly disabling everything on the computer. Can anyone help?

Quads · ‎07-21-2008

Does the keyboard work before Windows starts to load, Like say pressing F10, F8, F12 etc.

Quads

juanayala85 · ‎08-08-2012

Yes, the keyboard is actually working right now but it was disabled yesterday. I moved the USB port and reset the computer and it works. The Wireless is still disabled as is Norton itself. I booted the computer in Safe mode and ran Malwarebytes and SuperAntiSpyware. The first found nothing, the second found some tracking cookies but that's it.

What could this be?

Quads · ‎07-21-2008

A user that wants to jump a head of themselves

What is your operating system including if it is 32 bit or 64 bit??

Quads

juanayala85 · ‎08-08-2012

My operating system is Windows 7 Ultimate, 64 bit.

Here are the symptoms as my computer is still acting oddly.

-Disabled wireless card

- When I restart, restart takes a long time to shut down, long time to start up. Windows will load, then blank screen for 5 minutes, then finally it will start.

- D Drive not reading CD's when I put one in. I have to manually run them.

Quads · ‎07-21-2008

Do you have a Flash Drive??

Quads

juanayala85 · ‎08-08-2012

Yes I have a flash drive. I have the following components connected to the computer:

iomega 4TB Hard Drive

Seagate 240 GB External HD

Microsoft Wireless Keyboard

DLink Wifi USB Stick

Logitech Mouse

3 Hannspree LED Monitors

Brother Printer

Fujitsu Scanner

Quads · ‎07-21-2008

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen

Please do not run any tools unless instructed to do so.

We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
If I ask a Question just answer it, don't run anything unless it states.
Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup (including system as a whole)

Please read every post completely before doing anything.

Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version

Transfer it on to the Flash Drive / portable Hard Drive.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive / portable Hard Drive letter and close the notepad.
In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. restart the system and load Windows Please attach the log in your reply.

Quads

juanayala85 · ‎08-08-2012

Ran it, unfortunately when I loaded it up my operating system would not appear under the "Choose Which Operating System you Want To Repair" portion. I proceeded with the scan but it did not create any .txt file. The menu gave me a choice of picking a driver or loading a driver.