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Newbie
AlbertLewis
Posts: 1
Registered: ‎02-22-2012

We have 2 360s, each with 3 installs, but have used only 2. Can unused installs extend the expires?

Too many 360 packs, don't want to renew them all, but use uninstalled items if we can.
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Super Trojan Terminator
Krusty13
Posts: 3,320
Registered: ‎05-31-2011

Re: We have 2 360s, each with 3 installs, but have used only 2. Can unused installs extend the expir

Hi AlbertLewis,

 

Your subscription begins from the time you activate it on the first computer and if you have a 12 or 24 month subscription,  then that is all you get.  So unfortunately,  no you can not extend your subscription by using the unused installs.

 

You may be best looking at a 5PC pack for the next purchase.

 

I hope this helps.

 

Dave.

Windows 7 x64 SP1     N360v20.3.1.22     NU16     SSR 2013     Secunia PSI     SpywareBlaster     NoScript     MBAM free     SAS free

huwyngr
Posts: 18,992
Topics: 906
Kudos: 2,331
Solutions: 337
Registered: ‎04-13-2008

Re: We have 2 360s, each with 3 installs, but have used only 2. Can unused installs extend the expir

Albert,

 

You'll lose nothing by having a word with the Norton OnLine Support team via the CHAT link as below. They are the only people who have the tools that could do something nice and helpful so I really do suggest that you contact them, explain where you are at and ask if they can rearrange your subscriptions in any way?

 

Are either of the subscriptions within the first 60 days of activation since Norton do have a refund policy even on used software ....

 

But if there's something helpful they can do I'm sure they will, from the feedback we get.

 

To contact customer support Click on this link and work on from there. You may have to scroll down a little to see the CHAT button.

Please let us know how you get on ....



Hugh