09-09-2008 02:03 AM
09-12-2008 12:06 PM
The first thing I would do is contact our customer support:
You can setup a remote chat session, and the technician can troubleshoot your system directly. There is also a document that might be able to help, though it recommends removing Norton 360 v2 with the Norton Removal Tool:
I apologize if you've already tried this, but did not get the help you needed. Can you provide any more information about your system, or other Symantec software on your system? Thanks
09-12-2008 08:28 PM - last edited on 09-12-2008 11:07 PM by Allen_K
I am confused...
I have a redX and Intrusion Prevention turned off after each and every cold boot.
Clicking "fix" makes it go away - until the next cold boot.
I have had two live chat support sessions where Norton 360 was clean uninstalled and re-installed, the registry tweaked and other settings checked. After each session the issue still returned on the next cold start so I emailed support with a lengthy description and screenshots. I received one automated reply saying my issue had been received and a technician would make contact, which they did. On this advice I ran live update from the command line but still the issue persists.
I received an automated email asking if the issue was fixed to which I replied with more screenshots and description but never got a response though I again had an automated email asking if I was happy with the outcome etc. I replied again (without changing the subject line) but again never got a response and haven't yet!
So, I went onto live support again and was escalated to a senior support person who after some questions etc advised this issue was known and a fix being worked on.
I was a little peeved at this because of the time wasted on a whole lot of other things when the issue apparently is known and being resolved.
Anyway I cannot find anything referring to this issue that I have - can someone here please confirm this is a known bug and that symantec are working on a fix.
Thanks in advance :-)
Vista Ultimate 32
Intel Core 2 Quad
IE 7 loaded,
Firefox 3 default browser
Thunderbird 2 default email
Vista fully up to date, Norton 360 is my firewall
[edit: Merged two threads.]
09-13-2008 01:19 AM - edited 09-13-2008 01:19 AM
09-13-2008 11:04 AM
I have the same issue. I get a red x warning that I am not protected from intrusion prevention every time I start up my computer. I have been through chat support twice with complete removal and resetting of my registry. This is an extremely long process and it does nothing to resolve the issue. I am logged on as an administrator...not a guest...but no matter how I log on, the problem occurs.
I was told last time by chat support that the "supervisor" said that a solution was "being worked on." I have just about had it with this "new" version of Norton 360, If the problem is not fixed by the time my subscription runs out (55 days), I am dumping this software and going with something that is compatible with Vista.
As you may have guessed, this problem has really frustrated me...
09-13-2008 12:05 PM
Are the accounts being used "Guest" or "Limited User" accounts? Please refer to these threads Link and Link.Message Edited by johna on 09-13-2008 06:19 PM
Thank you for your response and the links you have provided, they make for interesting reading.
With regard to my system, I am logged on as "administrator" and am the only user account on this PC. I am a bit unsure what is meant by "guest" or "limited user" - are you referring to the Vista user logon or is this a 360 account setup?
All the fixes suggested in both links have been tried on my PC yet the problem still remains.
Vista Ultimate SP1
Norton 360 v22.214.171.124
09-14-2008 05:02 AM
I have Windows Vista Home Premium, its an HP with 6gb of memory and its a 64 bit system. I only have one account on my computer and its the adminstrater as far as I know. I do know that when i installed a game recently i had to right click on the setup file and tell it to "run as adminstrator" even tho i am the adminstrator.. does that mean anything? and is there any way to tell norton to automatically fix any problems when it starts? Im mostly worried about my my gf or myself forgetting to click the fix button when we restart the comp. other than having to click the fix button I don't really have any problems with norton. Oh, and i dont have any other norton programs or any norton addon things. if that helps.
09-14-2008 09:12 AM
09-15-2008 01:33 AM