07-06-2011 06:55 AM - edited 07-06-2011 06:59 AM
Hi, I'm in need of some advice and help from those of you who understand how computers/laptops work. I've recently installed nortons 360 v5 on my laptop and home pc and have had issues. Firstly my laptop is very very slow and sometimes it just crashes. It also won't allow me onto certain sites that I've always used which are safe sites (auction listing sites). Can anyone help? Would be greatly appreciated.
Also, my laptop is around 10 months old and has windows 7.
07-06-2011 07:01 AM
Hello noidea and welcome to the Community. Don't be too surprised when you find your Post has been moved to the Norton 360 Forum, people used to working with 360 will be better able to help you. You will find a note that your post has been moved and the location it was moved to. While you are waiting for help, would you tell us what is your PC's Operating System and any Service Packs.
07-06-2011 07:21 AM
Hi, Thankyou for your response. I'm not sure where i can find details for my operating system. I hope this helps: windows 7 Home Premium, Toshiba Notebook, Processor: AMD Athlon(tm) 2 Dual-Core M320 2.10GHz, 32-bit Operating system. I am rather clueless when it comes to computers. I know that it's norton 360 v5 causing these issues because I had no problems when I had norton 360 v4. It all happened when I installed v5.
07-06-2011 07:37 AM
Hello again noidea and that was a pretty good description for someone that is clueless. I don't know 360 but it sure sounds like something happened during the install process. Hopefully someone in the 360 Forum will be able to help you.
07-06-2011 07:50 AM
This may be because the Version 4 is not completely removed during the install process. It would be good if you can run the Norton Removal Tool to completely wipe out the Norton product and reinstall it. You can find the Norton Removal Tool:
Restart the computer and then reinstall the Norton product.
07-06-2011 07:51 AM
The next time you need some system information, try holding down one of the Windows keys (next to the ALT key) and then press the pause key. This should bring up a System Properties Screen with a lot of information about your system. Remember to look but don't touch or change anything.