Norton 360

[lordergf]

Hi, Norton community. I use the latest version of Norton 360 and this file lock my PC without any reaction of Norton!
OS Windows 7 sp1 32 bit Ultimate fully patched!

https://www.virustotal.com/file/d38139a47125eaa8df527b80ced9acd633d53f069600275eb309b3718667386c/ana...

[Quads]

Are you wanting help breaking the Winlock??

Quads

[lordergf]

No, thanks. I fixed this problem .

[elsewhere]

Were you actively testing this malware? If so, then please advise the path of the directory that this malware sample was launched from eg: C:\Users\Public\Downloads.

Thanks

[lordergf]

I downloaded this file with Internet download manager in archive. Then i started file in this directory: C:\Users\URIEL\Desktop.

And my PC was locked.

[elsewhere]

Thanks

If you run this file from a location other than 'C:\Users\URIEL\Desktop', does SONAR block it? If it does, then this is a known issue. Please see the following thread for details:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Sonar-4-problem/m-p/640165/highlight/...

[lordergf]

SONAR totally fail on this file ! Location does not matter!

[elsewhere]

Consider uploading the infected file to Symantec Security Response:

https://submit.symantec.com/websubmit/retail.cgi

If you do this, then please let us know the outcome.

[lordergf]

I uploaded infected file a week ago and no result..  https://www.virustotal.com/file/d38139a47125eaa8df527b80ced9acd633d53f069600275eb309b3718667386c/ana... Plamen Stamenov This message is an automatically generated reply -- do not reply to this message. This system is designed to analyze and process suspicious file submissions into Symantec Security Response and cannot accept correspondence or inquiries. Your submission (xxxxxxx) has been received and is being processed. Please reference this tracking number in any future correspondence. --------------------------------------------------------------------------- Customer Notes --------------------------------------------------------------------------- Lock my PC Trojan Ransom

[lordergf · Accepted solution]

 Finally SONAR  detected and removed  this file.