Norton 360

[McFadden]

Norton 360 is reporting that WinZip Courier 4.0's installation file contains a virus. The virus is in msbf0d.tmp and is (Suspicious.Cloud.7.F).

When Norton 360 blocks the virus, the installer terminates with the following error: "Error 1723: There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.

So I did.

Here is the response from WinZip:

"Would you please inform Norton of the false positive they are reporting? They need to update their virus definitions.
 
They react better to a customer of theirs.
 
The workaround is to turn off Norton, install Courier, then turn it back on."

What should a consumer do in this case?  Are the forums a place to ask Norton to re-assess a particular Windows Installer?  Has anyone else had this problem with WinZip Courier 4.0?

Thanks for your help!

Mark

[HarryP]

Hi McFadden,

Welcome to Norton Community!!

Sorry for the trouble. It is a suspicious behaviour by Norton 360. You can submit the file details to Symantec and report it as false positive:

https://submit.symantec.com/false_positive/

In meantime, you can follow these instructions to install the WinZip Courier 4.0

1. Disconnect from the Internet.

2. Right-click on the Norton icon and select the option to disable Auto-Protect.

3. Select a time period for temporary purpose.

4. Use the WinZip Courier 4.0 installer and complete the installation.

5. Once the installation is complete, then re-enable the Auto-Protect and connect back to the Internet.

Let me know the results.

Thanks,

HarryP

[McFadden]

Thanks, HarryP, for that advice and the link. I'll definitely post it as a false positive. Mark