07-26-2012 01:51 AM
Norton 360 is reporting that WinZip Courier 4.0's installation file contains a virus. The virus is in msbf0d.tmp and is (Suspicious.Cloud.7.F).
When Norton 360 blocks the virus, the installer terminates with the following error: "Error 1723: There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.
So I did.
Here is the response from WinZip:
"Would you please inform Norton of the false positive they are reporting? They need to update their virus definitions.
They react better to a customer of theirs.
The workaround is to turn off Norton, install Courier, then turn it back on."
What should a consumer do in this case? Are the forums a place to ask Norton to re-assess a particular Windows Installer? Has anyone else had this problem with WinZip Courier 4.0?
Thanks for your help!
07-26-2012 03:16 AM - edited 07-26-2012 03:16 AM
Welcome to Norton Community!!
Sorry for the trouble. It is a suspicious behaviour by Norton 360. You can submit the file details to Symantec and report it as false positive:
In meantime, you can follow these instructions to install the WinZip Courier 4.0
1. Disconnect from the Internet.
2. Right-click on the Norton icon and select the option to disable Auto-Protect.
3. Select a time period for temporary purpose.
4. Use the WinZip Courier 4.0 installer and complete the installation.
5. Once the installation is complete, then re-enable the Auto-Protect and connect back to the Internet.
Let me know the results.