10-03-2012 03:22 PM
After I bought and installed the new Norton 360, my windows in now no longer validated or genuine. I get a message saying, "windows 7 build 7601 not genuine. This happened immediately after installing the new Norton 360 and letting run the updates. I called Microsoft and they ran me through a series and steps to validate my windows 7. They said my key is fine and I have a genuine copy. But I still get, "your copy of windows is not genuine". Now since this happened after rebooting from the Norton installation process, I figure it has to be something with your software. I am running windows 7 home premium 64 bit edition with service pack 1. Your Norton version is v126.96.36.199
any help would be great
10-03-2012 03:46 PM - edited 10-03-2012 03:47 PM
That is odd! I'm glad that Microsoft were able to give you a clean bill ....
Hang on while I see what help I can get including from Norton in case it could be something in the product.
10-03-2012 04:00 PM
If you are still getting this notification, you should run the MGA Diagnostic Tool and post the results to the Microsoft Genuine Advantage forum for analysis.
10-04-2012 10:39 AM
If it passes that WGA test in the link above, and the date, time, and year are set correctly, then something is blocking the WGA check on system boot.
It must be a conflict with another security product or firewall.
Keep in mind that it usually takes 2 reboots after the problem is corrected to get the 'not genuine" message to go away.
Uninstall 360 and reboot twice, if the message is still there open the control panel, go into the system properties and scroll down to the bottom section and see if the genuine logo appears. (may take a couple minutes).
Once you get the system "genuine" again, let us know what security products, real time scanners, or firewalls you have or previously had installed.
I'm leaving town for the day but once you get the warning to stop it should be just a matter of finding out the conflict that is blocking the normal WGA check on system boot.
Best of luck,
12-02-2012 09:43 PM
I have the exact same problem when I installed Norton 360. My Windows is reminding me every 20 minutes or so that it is not genuine. This is very frustrating. SHould I remove Norton and see what happens?
12-04-2012 06:49 PM
I have the asnwer...I was getting this error...
N/A, hr = 0x8007000d
it is the part in red. I ran the MGAdiag and through help from Microsoft, I was able to be sent here by one of the mods...Noel D Paton
He sent me to this link - http://support.microsoft.com/kb/2230957
It's all good now, baby! I DO SUSPECT THAT AFTER I INSTALLED NORTON 360, IT MESSED UP WINDOWS BEING ABLE TO VERIFY ITSELF...for some weird reason.
12-04-2012 07:58 PM
For whatever reason the "SYSTEM" account lost the "Full Control" or has no Permission setting for the registry key
The SYSTEM account needs the control.
The Fixit resets (restores) the Registry key permissions back to what they should be.