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Flowrider
Posts: 1
Registered: ‎10-12-2010

Windows 7 "User failed logon prifile invalid" virus not picked up by Norton.

Ist posting here.

 

Have had what I believe to be a virus, where I cannnot logon to Windows 7 (using a Dell Inspiron).

I believe a virus changes the user logon profile, whereby I can no longer logon.  (I had not made any system / user profile / or other alterations to the system deliberately).

The windows message says "user profile invalid / failed" (or words to that effect).

 

Has anyone else seen this?

It has not been picked up by Norton 360.

Had this problem 1 month ago, fixed by Dell support, whereby the user profile was changed by editing the registry, of the profile I needed to access.

There was only 1 user account set up (admin).

 

This has happened again recently, all Norton updates are, up to date!

 

It was resolved; via entering safe mode, then locating the user profile in the registry and editing there.

 

Has anyone else seen this or know where it origonates?

c

Rootkit Eradicator
Posts: 5,357
Registered: ‎05-30-2008

Re: Windows 7 "User failed logon prifile invalid" virus not picked up by Norton.

Hi, Flowrider,

 

Welcome to the Norton Users' Discussion Forum!

 

I would like to make you aware that if you find a File - or Files - you believe to be Malware, then you can Submit it to Symantec Security Response via this Web Link: Submit Virus Sample.

 

 

 

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: Windows 7 "User failed logon prifile invalid" virus not picked up by Norton.

Try the solution from the following Microsoft Article:

http://support.microsoft.com/kb/947215


Yogesh