10-12-2010 04:14 AM
Ist posting here.
Have had what I believe to be a virus, where I cannnot logon to Windows 7 (using a Dell Inspiron).
I believe a virus changes the user logon profile, whereby I can no longer logon. (I had not made any system / user profile / or other alterations to the system deliberately).
The windows message says "user profile invalid / failed" (or words to that effect).
Has anyone else seen this?
It has not been picked up by Norton 360.
Had this problem 1 month ago, fixed by Dell support, whereby the user profile was changed by editing the registry, of the profile I needed to access.
There was only 1 user account set up (admin).
This has happened again recently, all Norton updates are, up to date!
It was resolved; via entering safe mode, then locating the user profile in the registry and editing there.
Has anyone else seen this or know where it origonates?
10-12-2010 04:42 AM
Welcome to the Norton Users' Discussion Forum!
I would like to make you aware that if you find a File - or Files - you believe to be Malware, then you can Submit it to Symantec Security Response via this Web Link: Submit Virus Sample.